BMW of Morristown

Great initial experience I bought one car and leased a second one at this dealership on November 21. Our experience was excellent. There was no pressure, the pricing was tra I bought one car and leased a second one at this dealership on November 21. Our experience was excellent. There was no pressure, the pricing was transparent, the negotiations quite friendly, and the ultimate price was fair to the dealership and to me. Our salesperson Alvin Monroy not only knew the cars we were trading, but also was very well versed in the BMW line and his inventory. I highly recommend the dealership, and Alvin as well. The used car manager, Gary, was pleasant and easy to deal with. In fact, he is the first used car manager I've ever met who was NOT sour and bordering on rude! It was a pleasure dealing with both of these gentlemen. UPDATE: A few days after the sale, I emailed Alvin with a question during the evening. I was expecting to hear from him the next business day. He answered me ON SUNDAY NIGHT with valuable information I needed. This is customer service on an extraordinary level. More

Great Dealership We purchased a pre-owned car from BMW of Morristown. Gary Albanese assisted us through the purchase and found us a perfect car in our budget. Financin We purchased a pre-owned car from BMW of Morristown. Gary Albanese assisted us through the purchase and found us a perfect car in our budget. Financing was easy and we were very satisfied with the this dealership.Ask for Gary! More

Great I buy at preused car for fabian rendon he give at exelent service i love it the car is great , in the price was exellent too i defenilly recomend BMW I buy at preused car for fabian rendon he give at exelent service i love it the car is great , in the price was exellent too i defenilly recomend BMW IN MORRISTOWN IN THE SALES MAN FABIAN RENDON More

Best sales experience ever. Dealt with Mark Neubart - purchased a certified pre-owned vehicle. I traded my car in. They gave me a great deal on both the purchase and the trade-in Dealt with Mark Neubart - purchased a certified pre-owned vehicle. I traded my car in. They gave me a great deal on both the purchase and the trade-in, and took care of every concern. Financing was easy, very quick, and they even saved me a quarter percentage point by recommending a lender. I highly recommend these guys - true professionals. More

Dealership was responsive to our needs We leased a car from this dealership with the understanding the car had a "back-up" camera as part of the navigation package. However, upon reaching h We leased a car from this dealership with the understanding the car had a "back-up" camera as part of the navigation package. However, upon reaching home, we realized there was no camera included, although the car did have a full navigation package and a number of other upgraded options. We contacted our salesperson, Mohammad Soheb and unlike the other poster's experience, he arranged for us to return the car and provided us with a replacement vehicle with all features we desired. We found this experience to be very favorable and the salesperson to be very diligent in resolving the issue to our satisfaction. I would definitely consider leasing another vehicle from him. More

Knowledgable and Friendly Dealership I was shopping around for a new car. I visited several dealerships and test drove a dozen cars. I met Mark Neubart at the beginning of this search. He I was shopping around for a new car. I visited several dealerships and test drove a dozen cars. I met Mark Neubart at the beginning of this search. He was knowledgable about the vehicles, friendly and patient. I really liked the car and Mark but I had two months left on my lease and my search had just begun. Mark followed up with me but did not pressure or push. I went back to the dealership but Mark was not in. Another salesman, knowing I was there to see Mark, without hesitation, took me for a test drive, answered my questions and passed all the info along to Mark who called me the next morning. Mark worked with me to find the car I wanted, the price I hoped for, picked me up to go to the dealership, walked me through all the workings of the car and even handled all the paperwork with me. I would highly recommend BMW of Morristown and Mark Neubart. More

LEASED US TH WRONG CAR and won't take it back We used BMW of Morristown for the last 9 years and the service was horrible this time...absolutely unacceptable. As we got our last 3 cars from this We used BMW of Morristown for the last 9 years and the service was horrible this time...absolutely unacceptable. As we got our last 3 cars from this dealer, we, without looking elsewhere, went back to this dealer. My husband went in on a Tuesday to service our current BMW when Alvin (sales) approached us and said we could turn our car in early and get into a new lease. they spoke a bit and then I got involved and Alvin and I talked about what car we want. I told him " I want a car with EVERYTHING" my current car has. Alvin said he found the perfect car and send me the window sticker via text. I noticed some things were missing, Alvin said these were standard and its all there. Alvin came to our place to drop off the car and have the papers signed. Prior to signing I noticed 2 things were missing. Alvin said he would take care of the first thing (sun shades) tomorrow (Wednesday) morning. The 2nd, was fog lights and he mentioned the new 5 series don't have those anymore. I signed the lease at 8:30pm. the next morning at 7:30am, we called Alvin's cell to let him know the new model does have fog lights. he said he will take care of it. My husband went to the dealer at 9:30 a Wednesday morning and Robert and Alvin proceeded to explain why they couldn't do sunshades, how it was our fault, and a multitude of excuses...we said we wanted to undo the new lease and back into our old car and Dave, Robert and Alvin proceeded to LIE about how the old car was gone, registration was already done, etc.... now they have promised to do AFTER factory tints and fog lights and think this should be ok. we left the dealer at 5:30pm!!!!!! we were there form 9:30am to 5:30pm and Robert and Alvin were rude, lying and absolutely unwilling to own up to Alvin's mess up and right it for a longtime customer. Robert actually said that if it goes to litigation, then it goes to litigation, but we will not let you out of this lease. What kind of company has this mentality???? We were still willing ot lease, just wanted the right car!!!! but now, who want to be a customer of theirs??? I spoke with BMW corporate and Paul miller BMW and no one could believe that a Dealership and Sales Manager would act this way! The GM (alexander Paul), was not around, but I have emailed him. DO NOT USE THIS DEALERSHIP! More

Unethical dealer Open Road BMW Morristown UNETHICAL , UNETHICAL ,UNETHICAL !!! Can't even rate this dealership being that they are below "0". They sold the car that I had a deposit on the da UNETHICAL , UNETHICAL ,UNETHICAL !!! Can't even rate this dealership being that they are below "0". They sold the car that I had a deposit on the day before I was to pick it up. Imagine they had taken a deposit from 2 customers for the same car ! BEWARE OF THE SHARKS AT OPEN ROAD BMW OF MORRISTOWN !!!! More

Seriously Horrible Seriously a horrible sales experience - Please do yourself a favour and try one of the many other wonderful dealers in the area. Their salesmen were u Seriously a horrible sales experience - Please do yourself a favour and try one of the many other wonderful dealers in the area. Their salesmen were uninterested and rude - They wouldnt even honour the BMW regional sales pricing. Experience on the phone and at the dealership was the worst I've ever come across. More

The experience was excellent. They take the extra step not make a customer happy. Shravan was very helpful and made sure that he went over and beyond what needed to be done to get my business. This is the not make a customer happy. Shravan was very helpful and made sure that he went over and beyond what needed to be done to get my business. This is the second time doing business with him, and he takes care of his customers and make sure to provide excellent customer service. They are easy to communicate with and are always very responsive. I have recommended several friends who were as satisfied. I picked up my 2014 X5 and I think I couldn't have gotten a better deal or better service. This is my sixth experience with BMW Sales and by far one of the best experiences. More