BMW of Middleburg Heights

Christian was very helpful and considerate. Middleburg BMW helped us when we had to make a last-minute appointment. Service was on time and professional. BMW helped us when we had to make a last-minute appointment. Service was on time and professional. More

Christian He is a great person, Customer service is great personality is great, take the time out to explain everything to us what’s going on with our car. A very nice guy personality is great, take the time out to explain everything to us what’s going on with our car. A very nice guy More

Unable to communicate or provide BMW service. Sales department unable to give a quote in a timely manner. Customer has to chase the business in order to receive just basic information. department unable to give a quote in a timely manner. Customer has to chase the business in order to receive just basic information. More

Excellent and prompt serviceCassie was wonderfulI would Excellent and prompt service Cassie was wonderful I would highly recommend Will come again It is my favorite place to service all of my card Than Excellent and prompt service Cassie was wonderful I would highly recommend Will come again It is my favorite place to service all of my card Thank you More

Customer service is a bit off. They seem to attend to what they think is best for the customer instead of customer doing that for themselves . what they think is best for the customer instead of customer doing that for themselves . More

Friendly and professional. Responsive and committed to meeting and exceeding expectations of great service. Went to great lengths to diagnose and repair the problem, and then tested to be certain repair i meeting and exceeding expectations of great service. Went to great lengths to diagnose and repair the problem, and then tested to be certain repair in fact solved the problem. Also, provided valet service to me to reduce any inconvenience to me. More

They do excellent work at this location. I've trusted them with my 135i bmw on multiple occasions and have never had issues with their work or price. them with my 135i bmw on multiple occasions and have never had issues with their work or price. More

The service desk clerk is very professional and genuinely concerned about the customer. The service tech was courteous and even wash the car. Ya’ll do a good job. concerned about the customer. The service tech was courteous and even wash the car. Ya’ll do a good job. More

Excellent service. The car was driven in a few days before the appt. because the engine service light was on and we didn't know if the car would make it. Cassie Thadeus, Service Advisor, and the servi before the appt. because the engine service light was on and we didn't know if the car would make it. Cassie Thadeus, Service Advisor, and the service personnel provided excellent service getting the vehicle done the next day and provided us with an a video inspection and answered all questions with our understanding. More

It took a very long time for them to fix my car. Now that I have my car back the dead mouse smell is still there. I told them where it was coming from and while they found one small nest they did not find th I have my car back the dead mouse smell is still there. I told them where it was coming from and while they found one small nest they did not find the mouse in the headliner I told them was there. More