BMW of Middleburg Heights

Was very enthused about the Service Center until I had my new tires leaking air. Come to find out the valves had to be replaced for over $268. Nutz but had new tires and the warranty would have been voided new tires leaking air. Come to find out the valves had to be replaced for over $268. Nutz but had new tires and the warranty would have been voided so I had to pay it. Number of things had me obligated to get this work done there. Too expensive for an item that should have been included or at least used to be included. Not happy. More

Working with Christian is always a pleasure. He kept me informed during my entire visit. He always seems to care about his level of service. informed during my entire visit. He always seems to care about his level of service. More

Great dealership! Easy to work with will definitely do business with them again. Very nice staff and they have all the deals you need. definitely would recommend. business with them again. Very nice staff and they have all the deals you need. definitely would recommend. More

Great service. Responsive and very proactive.Would Great service. Responsive and very proactive. Would definitely recommend to anyone. Called on their own with schedule changes and made sure that se Great service. Responsive and very proactive. Would definitely recommend to anyone. Called on their own with schedule changes and made sure that service planning was accommodating and clear. More

Spoke with Christian and he was able to get me in next day. Quick service and I loved the video overview of the service along with recommendations. day. Quick service and I loved the video overview of the service along with recommendations. More

They are getting much better than before the first two visits was very bad. visits was very bad. More

Christian did an excellent job of staying on my service. Furthermore, the tech’s did an excellent job of completing the work on my vehicle Furthermore, the tech’s did an excellent job of completing the work on my vehicle More

I was taken ahead of time for my service call and kept informed about the repairs during the day. The video from the technician was the frosting on the cake. I have never felt more informed and comfortabl informed about the repairs during the day. The video from the technician was the frosting on the cake. I have never felt more informed and comfortable with a dealer servicing my car than this last visit 👍👍👍 More

Cassie always does a great job of scheduling and communication. Super prompt, always cares. I have never ever had a job done incorrectly or incompletely communication. Super prompt, always cares. I have never ever had a job done incorrectly or incompletely More

As usual, the service was timely and thorough. Keep up the good work! the good work! More