BMW of Fort Washington - Service Center

Not recommend to nobody. Not recommend this BMW service to nobody.They demage my vehicle-new tires after incorrectly balancing and engine after replacing thermostat.I hear hug Not recommend this BMW service to nobody.They demage my vehicle-new tires after incorrectly balancing and engine after replacing thermostat.I hear huge noise now driving my vehicle.I make complaints to Richard P.Lanci -service director and he refused to correct the problems.He told me :"I do not wanna fixing your vehicle , go somewhere elase or call to your lawyer'' .He is very unporofecional person. I paid for servise and they damage my X 1 .Never expect something like this from any BMW dealership !!! They lost my and my fiends business.I will not give them my lawn mower to fix!!! More

West German BMW Strikes Out Again Took my can in for inspection and this is where they failed again. The car was taken for a wash although they know I do not want the car washed, wh Took my can in for inspection and this is where they failed again. The car was taken for a wash although they know I do not want the car washed, why am I complaining. Every time they wash my car something happens where I am put out; this is what happened when they took the car to be washed and cleaned: 1 . Car Registration card is missing 2. Insurance card is missing 3. Had a bank statement for the American Legion Post where I am the finance office missing - now I have to get the board together to let them know our Post's EIN number and bank account number are out there 4. Had a copy of a BFI (Buyers Financial Information) in an envelope in the front seat and that is missing - Now I have to close my bank accounts and open new ones But they did not throw away a pack of opened cigarettes that might of been under the front seat for maybe a few weeks, they place the pack nicely on the passenger seat. As I would smoke an opened pack of cigarettes that has been seating in a hot car for a week weeks. These people are so fascinated with washing the customers cars that it is beyond OCD and mental illness. There should be a new class of disorder just for them WGCWD (West German Car Wash Disorder). The service is terrible, they have caused issues and they think that peoples information being out there is no big deal in an era of identity theft, they are stuck in the 80's. This was the same issue as my prior review, where they gave another customer my information (name, address, and license number) and they gave me the other customers info by mistake. If they put as much emphasize on protecting peoples information as they do washing the cars then there would be no issue. I have a lease so I am stuck for the next 10 months but after leasing since 2003 with them, I will be moving on to another dealer and make of car. BMW USA should really look at this place and how they provide service (I use service loosely when associating the word with West German Sales). More

335xi Steering Issues - Difficult to resolve My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated to the service manager (Richard Lanci) extra attention was taken to ensure me that the issue would be resolved. The service manager drove the car and called me almost every day to let me know what was done. At the end of it all there was actually a problem with the alignment machine and an adjustment that needed to be made to the steering rack. Even though this issue took a while to figure out and resolve the dealership did a wonderful job. Thanks -Mark More

Horrible Service I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replac I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replace it. A battery that had not given me any trouble before but to them was determined to be failing but then still going on to perform the service without advising me about the problem. I then they had to jump the car when I arrived and died multiple times the next day causing me to be stranded. I will never go back to this dealership and they have lost my business. I just hope they learn how to educate their employees instead of teaching them to try to scare/intimidate the customer into doing what they want. More

Great maintenance of X5 3.0si Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a very good approach! Gary has an extraordinary customer relations skills. Thank you again and looking forward to continue working with you. Sincerely, Leo More

I have been dealing with West German BMW since 2003; I have had 3 leases and purchased 1 pre-owned. Let say that the sales people are great, there is nothing negative to say about the members on the sale have had 3 leases and purchased 1 pre-owned. Let say that the sales people are great, there is nothing negative to say about the members on the sales team. The service department is another story, these people in service do not follow instructions, there is no communications between the person who handles the drop off and the service advisor and the actual people who do the service. I have complained to management over the last 11 years countlessly on this issue. Most of the service employees have this feeling that once you drop it off for service it is thier car and that the can do as they please with out any regaurd to the customer who actually owns the car. My recommendation to management is; tell your service people not to mess with the customer's car and that includes moving the seats, moving the mirror, moving the steering wheel, changing the radio station, changing the temp and anything else in the interior. Thier aurguement is that the employees have to be safe when driving the car (the entire 300 feet from drop off to service bay) but they don't really car about your safety the other 365 days off the year that the customer has to drive the car. More

Overall a horrid experience dealing with Amie Graham from this dealership. I first went into dealership because I had an 'electrical malfunction' light show up in my car in June 2013, my car was still under this dealership. I first went into dealership because I had an 'electrical malfunction' light show up in my car in June 2013, my car was still under warranty and she indicated that this problem occurred due to an old battery which the manufacturer warranty would not cover, so then I had my battery replaced and my tires replaced along with it which cost me well over $1500. After I had my battery replaced, I had the same problem, where from time to time I would get "electrical malfunction" light show up. So I decided to go in again, and this time she indicated that there was a battery cable part which was a recall which they would replace for me (which would resolve the issue). After they replaced that part, I still had the same issue. Then right before I reached my 50,000 miles (end of factory warranty), I went in again for the 3rd time and this time to really have them take closer look at my car's problem. As Amie was not available at the time, another service associate told me he would take care of me, ensured me that I am covered, and that BMW is good with taking care of their customers with matters such as this. He said to come back in 3 days and my car would be fixed. Three days later while carless, I got a call from Amie saying that my warranty will not cover the 'electrical malfunction' problem. And told me that I have two options, to pay total of $250.00 for the diagnosis of my car, or to pay additional 500 for further diagnosis to see why that problem exists. I told her there is no way I'd pay for either as service person told me it would be covered under warranty and that this fee was never mentioned when I took my car in. She indicated that it is no longer covered as my used car had been in a minor fender bender before I had purchased my car. I told her I don't think it is fair for me to pay, then she said she'll cut me a deal at half of that price at $125 to take my car back, and I was forced to pay the $125 since they said they would not release my car to me if I didn't. What was most confusing to me was, I went to dealership 3 different times while I was covered under factory warranty. Amie gave me 3 different reasons for my problem. 1st visit : Amie went over my car history and knew from the start that my car was involved in an accident, never told me that warranty is void due to the accident, told me it was a battery problem. replaced battery and it was not the battery issue. 2nd visit: told me it was due to factory recall part (battery cable), replaced, and still had same problem. never told me warranty was void due to prior accident after knowing this fact. 3rd visit: 1st service guy told me my car is covered fully and my electrical malfunction problem will be taken care of after 3 days (did not mention prior fender bender voiding warranty), did not mention what they will be charging. Then Amie calls 3 days later says car warranty is void due to a prior fender bender. She told me 3 different stories. On my 3rd visit I was just under 50,000 miles, so by the next day of driving, my car was well over 50,000 miles which voided the factory warranty. Because of her I've wasted my time, voided my factory warranty, and spent extra dollars on things that did not resolve my problem. More

I dropped my car off for inspection & was provided a loaner. Service wasn't able to finish my car in a day, so they called me to inform me & of course to hold onto the loaner. The loaner came in handy b loaner. Service wasn't able to finish my car in a day, so they called me to inform me & of course to hold onto the loaner. The loaner came in handy because I didn't have to wait around the dealership! More