BMW of Fort Washington - Service Center

It’s always a pleasure to see, Ben. He’s always accommodating when possible. Very professional & caring, he even carried my bags to the car! A true gem! Thank you so much Ben for bei He’s always accommodating when possible. Very professional & caring, he even carried my bags to the car! A true gem! Thank you so much Ben for being such a gentleman! More

Ben is a phenomenal asset to the team. He greets me personally for every service visit. He greets me personally for every service visit. More

This dealership is way over-rated! I would give a zero star if I could. There were 2 major snow storms last month (January) with freezing temperatures and both times my X1 2023 mod I would give a zero star if I could. There were 2 major snow storms last month (January) with freezing temperatures and both times my X1 2023 model could not be unlocked remotely with the frozen snow on the body. I called and texted Amie Marshall to schedule for pick up for next snow storm. I was shocked that she tried to argue that every car would have the same unlock issues with snow and freezing temperatures, incredible! My old and cheaper brand cars in the past never had this issue under -0 degrees! I also spoke to her manager Ryan. They both understood what they were taking my car in for. We had 3 inches snow and freezing temperatures last night and I knew this condition would definitely create the unlock problem. I received a video this morning showing a technician walking towards my clean car (cleared of snow) and 'happily' saying it could be unlocked! They were making a full joke out of the situation! I believe it could not be unlocked with the frozen snow so he had the snow removed. It was obvious they were trying to conceal the issue. We might not get enough snow or freezing temperatures again this season. I'm so disappointed with the low standard and poor integrity of this dealership. I called Bryan and told him about the problem but needless to say, he was taking their side. This dealership also has a shortage of drivers/valets and loaner vehicles. They are only able to schedule 2 weeks out, not the next week so appointments are always delayed. More

Ben and Rich did a great job, always take care of me when I come in. I come in. More

Today I brought my M850 in for service unscheduled after I sustained damage from a pothole. In one hour Ryan, Ben, and Alden were able to get a technician to look over the vehicle, advise on necessary repai I sustained damage from a pothole. In one hour Ryan, Ben, and Alden were able to get a technician to look over the vehicle, advise on necessary repairs, and get me in a loaner. I’m very appreciative of them for their support to accommodate me on short notice! More

Excellent service from drop off to pick up. Friendly staff that kept you informed about the progress of your car. Great to get my car back so clean! Friendly staff that kept you informed about the progress of your car. Great to get my car back so clean! More

Greet customers with a friendly greeting overall I’ll will say great customer service when I arrive will say great customer service when I arrive More

Dennis was very helpful, did not have an appointment provided the service that was need and Ben provides great customer service, always thinking of the customer nd doing what it takes provided the service that was need and Ben provides great customer service, always thinking of the customer nd doing what it takes More

I love this BMW dealership it's the best on earth greatest warranties you can imagine they are wonderful! ❤️ greatest warranties you can imagine they are wonderful! ❤️ More

This BMW dealership is the best on Earth, offering great warranties and under new management. I love this place. warranties and under new management. I love this place. More