BMW of Catonsville | Page 16

Thank You for Exceptional Service Dear Min and Sam, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding service you provided during Sam, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding service you provided during my recent car purchase at Catonsville BMW Dealership. Your dedication to making my dream car a reality and facilitating its transfer to your location was truly impressive. Sam, your expertise as the finance manager ensured that the process was seamless. I was thrilled with how quickly everything was completed; I was in and out in under an hour. Both of you went above and beyond, demonstrating professionalism and efficiency throughout. My husband and I genuinely appreciate your efforts and the exceptional experience we had at your dealership. I highly recommend Catonsville BMW for anyone looking to purchase a vehicle. Thank you once again for everything! Best regards, Lloyd and Catina Parker More

Professional courteous direct and good communication amongst the team. their Business Manager is def All Star amongst the team. their Business Manager is def All Star More

Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit. More

Friendly, attentive, knowledgeable, immediate care and attention. Customer service oriented. Staff is very pleasant always. attention. Customer service oriented. Staff is very pleasant always. More

Fast service for a used vehicle purchase was appreciated. Thanks for expediting everything friendly and quickly. Thanks for expediting everything friendly and quickly. More

How hard is it to replace a BMW windshield? Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jam Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jamie was fast, courteous, kind and was able to get me in for an appointment with a loaner vehicle in a very timely fashion. On top of that, she saved me $1000 on the original quote that I had received from the Sterling dealership bid that was rejected my auto insurance. I had 6 other companies say no to replacing my windshield before finding Jamie. Her bid was accepted by my auto insurance without question. When it came time for my lease end inspection, she arranged to have my car picked up at work due to my long clinic work hours and got the job done while I was working. The entire service department made me feel welcome and they all greeted me with smiles. They definitely understand customer service and how to make customers feel appreciated and valued. Despite the longer drive from DC, they earned a customer for life as long as I stay in the area. So appreciative of Jamie and her entire service department including all the service specialists and valet. Highly recommend them for all your BMW service needs More

I just wanna thank Errol D'Souza he was one of the best salesman I have ever had. He was very respectful & nice 10/10 I recommend next time you visit the dealer salesman I have ever had. He was very respectful & nice 10/10 I recommend next time you visit the dealer More

Ron is the reason that I went with BMW. He was knowledgeable about the cars, polite, answered all of my questions, patient and not pushy. I really felt comfortable purchasing a car from Ron He was knowledgeable about the cars, polite, answered all of my questions, patient and not pushy. I really felt comfortable purchasing a car from Ron, way more than any on the sales people I met at three different Lexus dealers. More

Amazing experience with Korey, his manager Anthony DeLuca and finance guru Sam Haksoo Choi. Korey and the team made the car buying experience fun and easy. They went out of their way to accommodate my crazy and finance guru Sam Haksoo Choi. Korey and the team made the car buying experience fun and easy. They went out of their way to accommodate my crazy surgeon schedule which meant a lot to me. Korey is timely, polite and very knowledgeable about all the cars. He also takes the time to listen to your needs/wants to find you the perfect ride. I was planning to just buy out my lease, but I ended up walking out with a stunning Vegas Red 2025 M340i. She’s a beast in the streets, yet turns heads by how stunning she looks. After working with 2 other dealerships in the DMV, none of them compared to the customer service Korey and his team offered me. I highly recommend Korey and will be sending him referrals. More

It was great working with Ron, I especially liked his steady communication throughout the whole process. Timely responses and deliveries throughout the whole process. steady communication throughout the whole process. Timely responses and deliveries throughout the whole process. More