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682 Reviews of BMW of Allentown - Service Center
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April 22, 2025
They provided excellent service and accommodations. ..Excellent! I should have taken my car to them from the beginning. ..Excellent! I should have taken my car to them from the beginning. More
by benjaminafoster
Employees Worked With
April 22, 2025
I was traveling overnight from northeast PA to Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was contacted by Charles German from their service department. Charlie was amazing from start to finish. He had my car in service bright and early and had me back on the road on my journey in almost no time. He was very professional and a pleasure to deal with. He helped me with questions and kept me up to date and informed. Thanks to Charlie, my unpleasant flat tire experience became unexpectedly very pleasant. Great service department! And very nice looking dealership I might add! More
by Jeremy
Employees Worked With
April 09, 2025
Very prompt and courteous service. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. More
by Janebush5
Employees Worked With
April 02, 2025
Great Service and treated with with well. Always asked me for what the problems are and worked on only issues that I approved. Always asked me for what the problems are and worked on only issues that I approved. More
by dontbotherme
Employees Worked With
March 19, 2025
Great service experience at this dealer. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. More
by Spfeif80
Employees Worked With
March 12, 2025
Professional service. Good communication about status of maintenance and repair. Meticulously followed through with the project. Good communication about status of maintenance and repair. Meticulously followed through with the project. More
by RER
Employees Worked With
March 06, 2025
I have always had a fantastic experience with this organization. Lisa Manento, my Service Advisor, was very attentive to my needs and communicated fully what needed to be done to get me on my way. Tha organization. Lisa Manento, my Service Advisor, was very attentive to my needs and communicated fully what needed to be done to get me on my way. Thank you! More
by Monte
February 13, 2025
BMW of Allentown has very friendly associates that will work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! More
by cicigen2
Employees Worked With
February 04, 2025
BMW of Allentown is an amazing dealership and goes out of there way to provide an excellent level of service. there way to provide an excellent level of service. More
by christianmountz
Employees Worked With
December 10, 2024
I purchased at least three BMWs over the years at Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a ne Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a new car maintenance program. Despite me stating the inspection is due the end of December, I was told the wait time for a shuttle ride to work is backed up well into mid January! No accommodations were offered since the state inspection is due at the end of December.. So now the two options I have are either wait at the dealership for 2 1/2 hours or have someone pick me up. Both options are very difficult for me with my work schedule. I never had an issue like this in the past and was always able to get through to my regular service agent Ethan. When I told the person I was speaking with that I was disappointed in the way service has declined at Daniel’s, there was no effort made to see what she could do to assist. Certainly no apology, just a simple “goodbye”. By contrast, when my wife’s Lexus needs service, it’s the royal treatment. This includes (if needed) picking up the vehicle at our house and delivering it back when finished. Maybe it’s time for a Lexus! More
by Joe
