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680 Reviews of BMW of Allentown - Service Center
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April 09, 2025
Very prompt and courteous service. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. More
by Janebush5
Employees Worked With
April 02, 2025
Great Service and treated with with well. Always asked me for what the problems are and worked on only issues that I approved. Always asked me for what the problems are and worked on only issues that I approved. More
by dontbotherme
Employees Worked With
March 19, 2025
Great service experience at this dealer. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. More
by Spfeif80
Employees Worked With
March 12, 2025
Professional service. Good communication about status of maintenance and repair. Meticulously followed through with the project. Good communication about status of maintenance and repair. Meticulously followed through with the project. More
by RER
Employees Worked With
March 06, 2025
I have always had a fantastic experience with this organization. Lisa Manento, my Service Advisor, was very attentive to my needs and communicated fully what needed to be done to get me on my way. Tha organization. Lisa Manento, my Service Advisor, was very attentive to my needs and communicated fully what needed to be done to get me on my way. Thank you! More
by Monte
February 13, 2025
BMW of Allentown has very friendly associates that will work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! More
by cicigen2
Employees Worked With
February 04, 2025
BMW of Allentown is an amazing dealership and goes out of there way to provide an excellent level of service. there way to provide an excellent level of service. More
by christianmountz
Employees Worked With
December 10, 2024
I purchased at least three BMWs over the years at Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a ne Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a new car maintenance program. Despite me stating the inspection is due the end of December, I was told the wait time for a shuttle ride to work is backed up well into mid January! No accommodations were offered since the state inspection is due at the end of December.. So now the two options I have are either wait at the dealership for 2 1/2 hours or have someone pick me up. Both options are very difficult for me with my work schedule. I never had an issue like this in the past and was always able to get through to my regular service agent Ethan. When I told the person I was speaking with that I was disappointed in the way service has declined at Daniel’s, there was no effort made to see what she could do to assist. Certainly no apology, just a simple “goodbye”. By contrast, when my wife’s Lexus needs service, it’s the royal treatment. This includes (if needed) picking up the vehicle at our house and delivering it back when finished. Maybe it’s time for a Lexus! More
by Joe
November 30, 2024
Great service and awesome cars. Convenient and having a loaner was nice. What else can I say? Convenient and having a loaner was nice. What else can I say? More
by Ben
Employees Worked With
September 24, 2024
Very poor customer service. Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, even though the entire time we were sitting right behind him waiting for our car to be done. After awhile, we walked over to him to ask about our car, and saw our keys on his table. When asked why didn’t he handed over our keys once the service was done he coolly said it was with him for 10 minutes and he was planning to come up us . He said someone will get our car once it is washed. To our surprise, we found our car was parked in a parking lot for a while. Horrible customer service and lazy advisors. More
by suvidha bhasin
Employees Worked With
