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BMW Concord

Concord, CA

4.7
1,008 Reviews
Call Dealership (925) 682-3577
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1967 Market St

Concord, CA

94520

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1,008 Reviews of BMW Concord

January 27, 2024

Communication from service advisor Kevin was poor. His time estimates were way off and did not keep me updated on the status of my car. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Azmoudeh
Report | Print
Feb 02, 2024 -

BMW Concord responded

Michael, we are sorry to read about your experience with our service team. We aim for straightforward communication and timely updates throughout the process so it's disappointing to know we fell short in this instance. Your feedback is important and will be addressed promptly. If you'd like to discuss this further or have any other concerns, please reach out to us directly at your convenience. Thank you, BMW Concord Management Team customercareteam@bmwconcord.com

January 25, 2024

My car was worked on accordingly of what’s needed to be done. They found some other problems that conjuctioned with the problem. They called me and explained the cause and before they can do anything, it n More

by rexperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Azmoudeh
Report | Print
Jan 26, 2024 -

BMW Concord responded

We're glad to know you had a positive experience with us at BMW Concord! Our team always aims for clear communication and top-notch service. Thanks for trusting us with your car, we appreciate the feedback!

January 23, 2024

Vernon is the best Service Advisor I’ve had since becoming a customer in 2018 More

by LeticiaSimmons851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Mayeux
Report | Print
Jan 23, 2024 -

BMW Concord responded

Leticia, we are thrilled that Vernon and the team gave you a positive experience! Thank you for choosing BMW Concord and for sharing a review. Drive safely!

January 17, 2024

Vernon always takes excellent care of us. . he communicates with us and offers valuable suggestions and advice. Trust and confidence. More

by thowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Mgr , Vernon Mayeux
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Jan 17, 2024 -

BMW Concord responded

We're glad to know that Vernon has been providing excellent service at BMW Concord! It's great to see you've found his advice valuable, and appreciate your trust in us. Thank you for the review!

January 16, 2024

Very good service department. First class service. Victor kept me updated on the progress of my repair. Highly recommend. More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Jan 16, 2024 -

BMW Concord responded

We're glad to know you had a first-class service experience with us at BMW Concord! Your recommendation means the world to our team. We'll make sure Victor knows how much you appreciate his updates on your repair progress. Safe travels!

January 12, 2024

Just leased our 3rd BMW from BMW Concord - ALWAYS a pleasant experience by real professionals More

by SteveG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stanford
Report | Print
Jan 13, 2024 -

BMW Concord responded

We're grateful to have you as a BMW Concord customer, Steve. Thanks for the review, and enjoy your new BMW!

January 12, 2024

Friendly competent service people, including Kevin. In Service and Doug in the Parts Department. Excellent experience for me. More

by Ann
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jan 12, 2024 -

BMW Concord responded

Thanks for sharing your excellent experience with us, Ann! Kevin and Doug will be delighted to hear their service made a lasting impression. See you next time at BMW Concord!

January 09, 2024

We had a great service experience at concord BMW. Our service writer Miguel was Spot on about getting us thru the system smoothly and keeping in touch with us about what we needed and getting it done More

by donaldasturias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jan 10, 2024 -

BMW Concord responded

Donald, we're glad to know that your service experience at BMW Concord was smooth and efficient, thanks in part to Miguel. We appreciate the feedback and look forward to assisting you again!

December 29, 2023

Great service with timely updates and follow up! Victor and the service teams are great. Overall, an excellent team. More

by swamyvenkatarao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor and the technician who inspected and serviced my car
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Jan 02, 2024 -

BMW Concord responded

We're happy to read that you had a great experience with Victor and our service team at BMW Concord. Thanks for the positive feedback!

December 29, 2023

Friendly and good customer service staff also accommodating. I always have good experience with my car services with this dealership . Also want to mention one of the service advisors Joey, he i More

by yautlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson
Report | Print
Jan 02, 2024 -

BMW Concord responded

We're glad to know you've had consistently good experiences with our team at BMW Concord, especially Joey. Thanks for sharing your feedback and we look forward to continuing providing excellent service!

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