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BMW Concord

Concord, CA

4.7
1,008 Reviews

1967 Market St

Concord, CA

94520

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1,009 Reviews of BMW Concord

February 18, 2024

Full inspection with voice and video message. Honored warranty without hassle. Excellent loaner car provided. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson, Alyce Phillips, Sheila Lane
Feb 19, 2024 -

BMW Concord responded

We're glad to know you had a positive experience with our inspection process and warranty service at BMW Concord. We always aim for hassle-free experiences! Thanks for the feedback, enjoy your ride!

February 17, 2024

Efficient place . Very modern and nice facility. Service advisor was very good . Explained every thing . Communicated every thing by text periodically . Over all grade More

by vijayjain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Dejesus
Feb 19, 2024 -

BMW Concord responded

We're delighted to know you had a great experience at BMW Concord and appreciated our modern facility. We always aim for top-notch service! Thanks for the positive feedback!

February 14, 2024

Vernon always provides me the best advice and customer service every time I pull in for service. I pray he never leaves because he’s so trustworthy and knowledgeable about BMW’s. He calls me for updates i More

by McClough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk , Vernon Mayeux
Feb 15, 2024 -

BMW Concord responded

We're delighted to know that Vernon's advice and customer service at BMW Concord have been top-notch. We appreciate your trust in us and will continue striving for excellence. Thanks for the review!

February 09, 2024

There maybe other dealers as good as Concord BMW (I don’t know who) but there are none better. Christian and Mursal were as good as I could have hoped for. I am pleased to recommend them to anyone. More

by tmr-arch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian McClure and Mursal
Feb 09, 2024 -

BMW Concord responded

We're delighted to know that Christian and Mursal provided you with top-notch service at BMW Concord. Your recommendation means a lot to us, thank you! Enjoy your new ride!

February 03, 2024

The dealership is newly renovated. The only issue as any dealership is they try to sell you more items than needed and always need to be vigilant. Need to always be careful of what is More

by sarbojayarana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Feb 05, 2024 -

BMW Concord responded

Thank you for your feedback. We always aim to provide clear and transparent service, so it's concerning to read about your experience. We'd appreciate the opportunity to discuss this further with you if you're willing - please reach out at a time that suits you best. Thank you, BMW Concord Management Team customercareteam@bmwconcord.com

February 01, 2024

Great service from Victor and the rest of the team at BMW Concord! My 2014 BMW continues to deliver excellent value for me and it is always a pleasure to bring the car in for routine service ensuring continu More

by dash1729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Burshteyn, service department
Feb 01, 2024 -

BMW Concord responded

We're so glad to know that you've had a great experience with Victor and the rest of our team at BMW Concord! It's always rewarding for us to see customers getting excellent value from their vehicles. Thanks for your kind words, we look forward to continuing servicing your 2014 BMW!

February 01, 2024

Very thorough and make sure vehicle is completely taken care of before returning it to the owner. More

by Irishdep33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 01, 2024 -

BMW Concord responded

We really appreciate you taking the time to leave BMW Concord this awesome review, thank you!

February 01, 2024

Joey, my advisor, and BMW Concord, always take excellent care of both my 750 Li and me, and this was no exception. I was provided a 2023 BMW i5 as a loaner, and my car was returned to me power washed and v More

by Ullmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Tiongson
Feb 01, 2024 -

BMW Concord responded

It's fantastic to know that Joey and the rest of our team at BMW Concord continue to provide you with excellent service. We're proud to have been your go-to since 1988! Thanks for sticking with us all these years!

February 01, 2024

My service Miguel Alvarado representative was excellent and a pleasure to work with. He exceeds in his customer service More

by 2018christmas2019
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Miguel Alverado
Feb 02, 2024 -

BMW Concord responded

We're so glad to know that Miguel provided excellent service during your visit at BMW Concord. Thanks for sharing this positive feedback!

January 29, 2024

Service was efficient. Everything clearly explained. Service advisor Miquel was very easy to work with. More

by Bsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel.
Jan 30, 2024 -

BMW Concord responded

We're glad to know you found our service efficient and clear at BMW Concord. We'll pass your compliments on to Miquel! Thanks for the review.

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