BMW Concord

The car received a warning that it needed a quart of oil and to add it as soon as possible. I went in on Sunday and was told Service is Closed / Parts are closed. "You can go down the street to the auto par and to add it as soon as possible. I went in on Sunday and was told Service is Closed / Parts are closed. "You can go down the street to the auto parts Store," I explained not all oil is the same, then was told I can leave my car over night and find an Uber to get me home, they will advise on service on Monday. Not much in the way of service. I have used this place for many years and had no complaints until this past two years after the remodel. Expectation is if they sell a three year service and will not fill the oil until there is a warning, seems the dealership is short on effort, and would have a contingency plan to help people a bit more. Very concerned about the messaging from the dealer; actions and words of No and Can not help are well understood at this point. More

Working with Joey is always a pleasure because of his knowledge, expertise and passion for BMW’s knowledge, expertise and passion for BMW’s More

I have a 3 year oil change plan with BMW of Concord. My last oil change was a year and 5 months ago. The clueless service advisor tried to tell me they only go by the cars computer, instead of facts. Tr My last oil change was a year and 5 months ago. The clueless service advisor tried to tell me they only go by the cars computer, instead of facts. Tried hustling me for a payment!!! More

Best car purchase/lease experience I have ever had, from selecting a car, finance, returning my lease, to taking my car home - ever step of the way was easy and actually enjoyable. I especially appreciate selecting a car, finance, returning my lease, to taking my car home - ever step of the way was easy and actually enjoyable. I especially appreciate the attentive assistance of Sales Manager Howard Levinson. I will definitely be purchasing my next car at BMW of Concord. More

Great service. They made leasing my new hybrid easy and I love my car.my service manger, Vernon, is a gem. They made leasing my new hybrid easy and I love my car.my service manger, Vernon, is a gem. More

It's our first time to visit and we are amazed how welcoming and very hospitable staff. The service is awesome and we felt at home ..highly recommend welcoming and very hospitable staff. The service is awesome and we felt at home ..highly recommend More

Miguel is a Great service advisor. Miguel explained everything my vehicle needed.BmwConcord us the best! Miguel explained everything my vehicle needed.BmwConcord us the best! More

Thank you for the excellent service! Car looks new! Also thank you for the loaner. Cheers! Car looks new! Also thank you for the loaner. Cheers! More

Full inspection with voice and video message. Honored warranty without hassle. Excellent loaner car provided. Honored warranty without hassle. Excellent loaner car provided. More

Efficient place . Very modern and nice facility. Service advisor was very good . Explained every thing . Communicated every thing by text periodically . Over all grade Very modern and nice facility. Service advisor was very good . Explained every thing . Communicated every thing by text periodically . Over all grade A service More