BMW Concord

Dealership did a good job with servicing my vehicle as well as cleaning and checking to see if there was any additional work that needed to be done well as cleaning and checking to see if there was any additional work that needed to be done More

Billy was very responsive and attentive through the process. He kept me in the loop and ensured the car was delivered in great condition. They can improve their financing offer. They didn’t seem to be process. He kept me in the loop and ensured the car was delivered in great condition. They can improve their financing offer. They didn’t seem to be informed about the BMW financing APR and I had to remind them about the $500 credit for past owners. More

Friendly,professional,timely service. Good pickup to and from the dealership.Good updates with texting. Good pickup to and from the dealership.Good updates with texting. More

Top of the line service, friendly and clean environment . Vernon, the service advisor was straight forward and professional. A+ recommendation. Vernon, the service advisor was straight forward and professional. A+ recommendation. More

Concord BMW provides excellent service with a highly professional staff and a state of the art facility. professional staff and a state of the art facility. More

Salesman was very helpful and knowledgeable, excellent customer service. Dealership was nice and clean and lots of hot cocoa and coffee. customer service. Dealership was nice and clean and lots of hot cocoa and coffee. More

Staff is knowledgeable and very professional. Service is provided in a timely manner and regular updates on the status of service work are provided. Service is provided in a timely manner and regular updates on the status of service work are provided. More

Kevin is very friendly, efficient, knowledgeable, gave good advice and very helpful in getting my oil changed taken care of. good advice and very helpful in getting my oil changed taken care of. More

The car received a warning that it needed a quart of oil and to add it as soon as possible. I went in on Sunday and was told Service is Closed / Parts are closed. "You can go down the street to the auto par and to add it as soon as possible. I went in on Sunday and was told Service is Closed / Parts are closed. "You can go down the street to the auto parts Store," I explained not all oil is the same, then was told I can leave my car over night and find an Uber to get me home, they will advise on service on Monday. Not much in the way of service. I have used this place for many years and had no complaints until this past two years after the remodel. Expectation is if they sell a three year service and will not fill the oil until there is a warning, seems the dealership is short on effort, and would have a contingency plan to help people a bit more. Very concerned about the messaging from the dealer; actions and words of No and Can not help are well understood at this point. More

I am very happy the kind of service I got today. I would recommend it I would recommend it More