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BMW Concord
Concord, CA
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,008 Reviews of BMW Concord
July 11, 2015
Excellent Experience with Danny Andrade I had an excellent experience working with Danny on getting my 328i. From the start, he was extremely helpful with selecting options for my new car. T I had an excellent experience working with Danny on getting my 328i. From the start, he was extremely helpful with selecting options for my new car. Through out the process of waiting for the car to be built and delivered, he was careful in setting my expectations. I got my car in the exact time frame he quoted me. Needless to say, he always responded promptly on any questions or concerns I had, with great answers. If I were to buy another BMW, I’d definitely go to him again. More
by clai
Employees Worked With
Danny Andrade
July 09, 2015
Peter's Professionalism and knowledgeable of the product. Me and my wife went there to buy something from the BMW store and did not plan at all to buy a new car. We were just looking the cars and Peter came, Me and my wife went there to buy something from the BMW store and did not plan at all to buy a new car. We were just looking the cars and Peter came, asked us if we needed help. That's how quick he was and very detailed, because of his professionalism and knowledgeable we end up buying our second car. More
by 2015 528i Sedan
Employees Worked With
Peter Stoumbos, Raquel Riley
July 09, 2015
Low pressure, no BS, quick and easy sale! I had a very good experience leasing an X1 from Noah. The sales process was professional, painless and pleasant. He went to great lengths to explain a I had a very good experience leasing an X1 from Noah. The sales process was professional, painless and pleasant. He went to great lengths to explain all the features of the car afterwards, which was extremely helpful. More
by Freebird16
Employees Worked With
Boris Abramyan, Noah Knox, Wayne Myatt
July 03, 2015
Great service! Highly recommended! We would like to say thank you to Tony Yuan! He was our sales associate for our new BMX X5. He made the process of getting a new car a snap. He was ve We would like to say thank you to Tony Yuan! He was our sales associate for our new BMX X5. He made the process of getting a new car a snap. He was very patient and very throughly answered all of the questions that we had. Highly recommended! More
by christinaliu26
Employees Worked With
Tony Yuan
July 03, 2015
***** Shady Service Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've seen several service providers with Amy being the last. Very efficient, kept me up to date daily on the service of my car. Never had the pleasure to meet personally, but loved the quickness of the emails being I am busy. It is now the 2nd of July. Taking a road trip to LA. My tire blows out at 12:30am. Roadside assistance cannot get a tow until 6am on I-580E I sit on the side of the highway all night. Finally, I and my 2 children make it to BMW Pleasanton. It costs 250 to have the one tire replaced. My tire insurance claim was denied because the tires are bald. So I call Concord, and ask to have a second tire complimentary. As I was not told it was dire for replacement. Amy asked for the miles of my car as of this day. It's 3000 more from my last visit. She explained it was not their responsibility to replace it. Considering It was just service with you I would think it is your job as a professional to point out my tire needs. The big ticket items were listed.. but you leave out tire replacement which with insurance runs 50 dollars per tire. The 2 tires did not become bald within 6 weeks. This is poor work maintenance, horrible customer service and shady practices in every way. I will not be returning to Concord. The management and Amy should be ashamed to deny a tire with the upkeep it costs to maintain this car which I do. You've lost a customer. More
by Natasha
Employees Worked With
Amy Bilson
July 01, 2015
Great product and customer service No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer q No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer questions. More
by Great Car 2
Employees Worked With
numerous members of service department( Serius radio install, plates install, etc,), Brandon Honeycutt, Noah Knox
June 29, 2015
Danny D Andrade the Best Danny D Andrade, Just did my european delivery with perfection. What a great experience! Highly recommend Danny, if you're looking to buy a BMW. Danny D Andrade, Just did my european delivery with perfection. What a great experience! Highly recommend Danny, if you're looking to buy a BMW. More
by mhoii
Employees Worked With
Danny Andrade
June 25, 2015
Awesome Amy BMW Concord is very lucky to have Amy Bilson. I had such poor customer service there before but since Amy has taken over my car services it makes goi BMW Concord is very lucky to have Amy Bilson. I had such poor customer service there before but since Amy has taken over my car services it makes going there a pleasure. She is super friendly and is very conscientious. More
by SueC
Employees Worked With
Amy Bilson
June 19, 2015
Excellent customer service I can't say enough about the excellent service I got from Wendy and Jennifer they know what they are doing and do not hesitate to go above and beyond I can't say enough about the excellent service I got from Wendy and Jennifer they know what they are doing and do not hesitate to go above and beyond for you. They are professional, knowledgeable and courteous. I bought my Bmw online. This was my first car Internet purchase and I can tell you it was stress free! My car is beautiful and just as Wendy said it would be. Thank you! More
by Jung,cathy
Employees Worked With
Wendy Dahlstrom, Jennifer Sims
June 18, 2015
Polite service professional Joey very polite and friendly. He answers all your questions with brief details. The BMW staff in general provides great service from the moment you w Joey very polite and friendly. He answers all your questions with brief details. The BMW staff in general provides great service from the moment you walk in. More
by vvar
Employees Worked With
Joey Tiongson
