BMW Concord

An Understanding, Polite Service Professional Amy is the reason I return to the dealership; if you have had bad experiences with dealership service professionals it will stop with Amy. Amy takes t Amy is the reason I return to the dealership; if you have had bad experiences with dealership service professionals it will stop with Amy. Amy takes time to listen to your needs and will not do unnecessary service. She is exceptional for persons like me who do not understand the complexities of car maintenance. I would commend Concord BMW for having and maintaining a service professional such as Amy. More

Service Excellent customer service every time I have in for service. J R Always keeps me informed about details of my car. He is always reach able to expl Excellent customer service every time I have in for service. J R Always keeps me informed about details of my car. He is always reach able to explain my question More

Very conscientious I was initially leery of Concord BMW service. However, I was pleasantly surprised by the service rep., Amy Bilson. She is very helpful and conscient I was initially leery of Concord BMW service. However, I was pleasantly surprised by the service rep., Amy Bilson. She is very helpful and conscientious. More

Horrible The level of incompetence at the dealership is so bad they should have their license revoked. I purchased a CPO vehicle and started having problems i The level of incompetence at the dealership is so bad they should have their license revoked. I purchased a CPO vehicle and started having problems in less than 2 weeks. When I brought it in for service they could care less that I had just purchased the car. They didn't even provide a loaner. It's been close to 4 months and I still have not been provided a license plate. It's shocking their still in business. More

Excellence in Sales Danny Andrade is by far the best auto sales professional I have ever dealt with, and I have bought a lot of cars. He knows his products, knows his inv Danny Andrade is by far the best auto sales professional I have ever dealt with, and I have bought a lot of cars. He knows his products, knows his inventory,knows the process and knows how to make it all work together efficiently. He is the man to see for a BMW More

Service Recall Excellent Amy thank you the wait was a little long but it was a last minute appointment.Amy was very professional, nice to deal with. I had no problem Excellent Amy thank you the wait was a little long but it was a last minute appointment.Amy was very professional, nice to deal with. I had no problems love BMW's best cars ever More

A PERFECT EXPERIENCE! BROCK COULD NOT HAVE BEEN BETTER TO HELP ME THROUGH A RECALL,really appreciated his service and kindness in every way. Shirley Bacher (worth the long BROCK COULD NOT HAVE BEEN BETTER TO HELP ME THROUGH A RECALL,really appreciated his service and kindness in every way. Shirley Bacher (worth the long drive from Napa}. More

No personal interaction .. The receptionists were not the best...! And I feel because of that, things did not happen like they should. The receptionist when I picked up my .. The receptionists were not the best...! And I feel because of that, things did not happen like they should. The receptionist when I picked up my car said a few things that concerned me. I called Brock when I arrived home and the girl that answered the phone told me ... Brock is not in today.. I told her that I had worked with today & she started laughing.... Not good! More

Best in the bay area. JR is outstanding! Would not use anyone else..I know anyone who has a chance to meet him will receive excellent help. Best' service person I have had JR is outstanding! Would not use anyone else..I know anyone who has a chance to meet him will receive excellent help. Best' service person I have had the pleasure of meeting. Ray More

Michael Heller is the most professional sales advisor in the I have ought many cars from many dealerships, but BMW has the ultimate machines and the ultimate sales force. We bought a dream car from Mike, and it I have ought many cars from many dealerships, but BMW has the ultimate machines and the ultimate sales force. We bought a dream car from Mike, and it is a great car. He sat with us for (almost three hours) to go over the details of the car...one thing for sure, is that we don't feel any pressure or hassle from Mike. I really give Michael credit and five star for giving us the ultimate machine. We really enjoy driving the car...Thank you Michael... Rocky and Line Termanini More