BMW Concord

Buying a 535d Michael Heller is one xxxx of a guy. I drove from Reno to go look at a 535d. Despite having a few issues on my side with the trade in, Michael made Michael Heller is one xxxx of a guy. I drove from Reno to go look at a 535d. Despite having a few issues on my side with the trade in, Michael made the whole experience as fluid and painless as possible, even as an out of state buyer. I would highly recommend Michael any day as he is aknowledgeable and personable salesman. More

Great experience at BMW Concord Sheila Lane at Concord BMW was not only professional but extremely knowledgeable too. She worked hard to find the perfect car for me. The whole proc Sheila Lane at Concord BMW was not only professional but extremely knowledgeable too. She worked hard to find the perfect car for me. The whole process was made easy by her friendly no pressure approach! Highly recommend you ask for Sheila when buying a car at BMW Concord. More

Terrible Experience I bought a 2014 535d CPO on a Sunday (07/16). On the way home the check engine light came on. Returned it to the dealership on Monday and it was "re I bought a 2014 535d CPO on a Sunday (07/16). On the way home the check engine light came on. Returned it to the dealership on Monday and it was "repaired" on Tuesday -- I was told it was a "programming issue". Service dept. had promised a delivery to my home but when it came time to execute the service wasn't available until Thursday evening. I took BART Thursday during the day to pick up the car (was left standing at the Concord station for 30+ minutes awaiting pick-up). Drove the car less then 300 miles over the next week and on Saturday (07/29) while driving the check engine light came on again. I immediately dropped the car off at BMW Concord (Saturday afternoon) and the keys were taken from me and placed in a "drop box" envelope. On Sunday evening I left a message for my service advisor. When I had not heard from her by noon on Monday I called and was informed she hadn't come to work; the drop box envelope with the key was found lying on her desk and nothing had been done to initiate diagnosis and repair of my car. Another SA "expedited" the service and I received a call Monday evening that there was a leaking emissions system valve, part had to be ordered and wouldn't be in until Thursday. At this point my car is "supposed to be ready" Thursday evening. As a result of this poorly certified and serviced car I called my sales rep and told her I wanted to talk to the general manager of the dealership. She let me know that she informed the manager of my issues and how they had been handled so far. I was promised a call-back from Mike Twelvetrees (GM). This took place at about 12:45 on Monday (07/31). This is an absolutely horrible sales and service situation and my confidence in BMW Concord and the BMW brand has been destroyed. As a car aficionado my friends frequently turn to me for buying recommendations and I often help them locate a car and a dealership with which to do business. I won't be recommending BMW anytime soon, and I definitely won't be recommending BMW Concord (or Mini) at all. FYI-- my sales person was and has been great. This rating is no reflection on her. More

Great price offered! Mike Bushel gave me a really good deal on the car. He also patiently explained the details on purchase vs lease and factors to consider. We ended up c Mike Bushel gave me a really good deal on the car. He also patiently explained the details on purchase vs lease and factors to consider. We ended up choosing the lease option and he managed to find me a good deal on the lease option, too. More

Outstanding salesperson!! One day I walked into Concord BMW & wanted to purchase a 5 series ...Jackie Gottlieb greeted me so kindly...She was extremely knowledgeable & professi One day I walked into Concord BMW & wanted to purchase a 5 series ...Jackie Gottlieb greeted me so kindly...She was extremely knowledgeable & professional & helped me through the whole process... She found the perfect one for me!! More

Purchase of car Ordered a car and it took much longer than expected. Sales team stepped up and more than made up for it with a generous discount and additional rebate Ordered a car and it took much longer than expected. Sales team stepped up and more than made up for it with a generous discount and additional rebate. The dealership is a class act, from sales to genius to finance. Thank you Jackie! More

Helpfulness of Jackie Gottlied I called her about a car she help me over the phone And when I went down she help me and I bought the car. I called her about a car she help me over the phone And when I went down she help me and I bought the car. More

Excellent buying experience Excellent service in the entire process . Shiela Lane was exceptional with the purchase of our X5. She followed thru in every detail, and we were able Excellent service in the entire process . Shiela Lane was exceptional with the purchase of our X5. She followed thru in every detail, and we were able to purchase the car we wanted . I highly recommend her as a salesman . More

Excellent servuce The entire staff was friendly, informative, and knowledgeable about the process. They effortlessly guided you through the process and answered all of The entire staff was friendly, informative, and knowledgeable about the process. They effortlessly guided you through the process and answered all of my questions. They stayed well after closing without an issue so we could get our new car. More

Sheila knows BMWs Finally a salesperson that knows how a somewhat complicated BMW operates. When you spend a bit of money on a car, you don't need someone that seems li Finally a salesperson that knows how a somewhat complicated BMW operates. When you spend a bit of money on a car, you don't need someone that seems like they were just hired. Sheila could demonstrate how multiple functions operated. A motivated person that gave us her undivided attention. More