BMW Concord

Excellent Service! Excellent customer service! JV Huynh was super helpful and polite. He listened to exactly what I wanted and showed me the perfect car. I was able to b Excellent customer service! JV Huynh was super helpful and polite. He listened to exactly what I wanted and showed me the perfect car. I was able to buy the car that very day. I would highly recommend going to him if you're looking to buy a car. I've been to other dealerships looking for a car and this was the most helpful, pressure free place. Been driving my new car for about week and I love it! More

Sales Advisor Rod Aboke I would like to acknowledge the excellent customer service that my husband and I received from Rod Aboke on February 8, 2019. This was our second tri I would like to acknowledge the excellent customer service that my husband and I received from Rod Aboke on February 8, 2019. This was our second trip to the Concord Show room. We were in search of a smaller SUV. We purchased a certified pre-owned X3. Rod was very patient, courteous, knowledgeable & professional during both visits. He went above & beyond in answering all of our questions and showing us alternate vehicles in varying colors. He even worked through his lunch break to ensure we were taken care of during our financing and finishing up the required paperwork. I will recommend Rod to friends and family in search of a BMW in the future! Rod is a great assest to your team! Thanks for providing excellent customer service! More

Bad experience I have made an appointment for my vehicle service and reserved a service loaner. When I came to BMW Concord service dept. on time for my appointment I I have made an appointment for my vehicle service and reserved a service loaner. When I came to BMW Concord service dept. on time for my appointment I was told that the loaner that has been reserved for me isn't available. I had to wait over an hour there just to get my vehicle back, because I was told it was blocked by other cars. I was very unhappy having wasted my precious business time for nothing there. I work in IT from home and was not expecting this run around from a luxury brand, but, regrettably, gave the BMW Concord another chance and had re-scheduled my second service visit. Before coming to the second appointment I had called BMW Concord and inquired about the availability of my reserved loaner vehicle. I was put on hold and after receptionist had conferred with their loaner desk employee I was told that my loaner vehicle is available. When I came in to the BMW Concord on time for my second appointment, I was told again that the loaner vehicle reserved for my appoinment was given to someone else and no available loaner vehicles left. I left this sorrow place again having wasted my business time for the second time and scheduled the service appoinment with the Weatherford BMW in Berkeley. On the same day of my second unfortunate visit to the BMW Concord service dept. my husband has called and left a message with the service manager Mark Abram about my "Luxury BMW experience". Unfortunately this employee of the BMW Concord has chosen a low road and simply ignored to call back to apologize for my wasted time and crushed expectations of a decent customer service at the BMW Concord to remedy this bad situation. He simply ignored the message left on his business phone voice mail and has never called back. Yesterday my husband came to the Weatherford BMW in Berkeley and after leaving my vehicle for the service was given a reserved loaner vehicle, brand new 2019 BMW X5. He was in and out of the dealership in less than 5 minutes. We do not recommend the people to give their business to the BMW Concord. More

So friendly and helpful! Sheila helped us pick our dream car at BMW Concord. She is so kind and explained different cars and their features to us patiently. We had an easy and Sheila helped us pick our dream car at BMW Concord. She is so kind and explained different cars and their features to us patiently. We had an easy and great experience with her. We've already send more friends to her. Thank you Sheila! We are having so much fund with our BMW. More

Easy Buying Experience Sheila listened to what I needed and made an easy transaction. She helped me pick out the car that would suit me best. And made the whole experience Sheila listened to what I needed and made an easy transaction. She helped me pick out the car that would suit me best. And made the whole experience very easy and quick. They also took extra time to show me all the electronics in the car- that I am still learning, but they will help me get there. More

So far so good! Concord BMW took care of my concerns. Great dealership and customer service oriented. I just purchased a new 2019 BMW and so far so good. JV w Concord BMW took care of my concerns. Great dealership and customer service oriented. I just purchased a new 2019 BMW and so far so good. JV was a pleasure to meet. He was very attentive and very customer service oriented. Also for the past 8 plus years I had my older BMW serviced at BMW Concord, Amy Bilson was by far the best. More

Sheila is a great Client Advisor. I recently purchased X3 and Sheila made the process very smooth. She was diligent in responding to my queries. I was very happy that I went through he I recently purchased X3 and Sheila made the process very smooth. She was diligent in responding to my queries. I was very happy that I went through her. More

JV was amazing! ⭐️⭐️⭐️⭐️⭐️ Recently, we purchased a CPO from Internet Sales Manager JV. He is very responsive to questions, keeps his commitments and is very knowledgeable. He u Recently, we purchased a CPO from Internet Sales Manager JV. He is very responsive to questions, keeps his commitments and is very knowledgeable. He understood what we were looking for and found the perfect car for us! We'll certainly be returning to Concord and JV for our future needs. More

No hassle car buying experience! What can I say, except great job JV, this was by far one of the best car buying experience I have. I surely recommend BMW of concord! Thanks again!!!! What can I say, except great job JV, this was by far one of the best car buying experience I have. I surely recommend BMW of concord! Thanks again!!!! More

Great help! Shelia was a great help! I have gotten my last 2 cars from her! She should of sold me a 340I the first time, because I love this xxxx new car! Shelia was a great help! I have gotten my last 2 cars from her! She should of sold me a 340I the first time, because I love this xxxx new car! More