BMW Concord

BMW Concord We purchased a 2017 640i Gran Coupe, our sales person was Jackie. Seamless process overall from the test drive to actually purchasing this beauty. J We purchased a 2017 640i Gran Coupe, our sales person was Jackie. Seamless process overall from the test drive to actually purchasing this beauty. Jackie was awesome to work with and answered all of our questions with expertise and knowledge. Also, Dakota was great with showing us the overall hot points of our car! Thank you BMW Concord and Jackie! More

Defective brand new vehicle sold I was sold defective brand new vehicle from the Concord BMW dealership. Vehicle has pre existing issue's which I discovered after few days of deliver I was sold defective brand new vehicle from the Concord BMW dealership. Vehicle has pre existing issue's which I discovered after few days of delivery. I have all the receipts for repairs which I got done from different dealership. I complained about the issue to the BMW corporate but nothing was done. Please don't buy any BMW vehicle from CONCORD BMW dealership. You might get good discount from this dealership but vehicle sold will have pre existing defects. Beware of these discounts. Stay away from BMW concord dealership. I have all the invoice's for the repairs if you wanted to see. Dishonest people working here. More

I would like to premise this statement with, I rarely ever complain! I was going to forget about the whole thing, but felt you all needed to know that Concord Bmw IS NOT GOING TO HELP YOU IF YOUR BM ever complain! I was going to forget about the whole thing, but felt you all needed to know that Concord Bmw IS NOT GOING TO HELP YOU IF YOUR BMW HAS A COMPLETE ENGINE FAILURE, AFTER A SERVICE VISIT! After taking my BMW X5 with only 75K miles to the BMW Concord service department for a service engine warning light that was on, and prevented the car from passing smog, the service department, replaced the Glow Plugs and spark plugs and other maintenance repairs. A couple days later the Service Advisor gave it back to me with the service engine warning light still on, and told me to wait a thousand miles and the light should turn off! The car was subsequently not performing well, and couldn’t pass the smog which in turn prevented me from renewing the registration! Then a month later the car broke-down and stopped functioning completely, so i had the BMW towed back to Concord BMW service department. A rod bearing issue and subsequently damaged pistons and complete failure of the engine was the diagnosis! It needed a brand new or rebuilt engine, I felt that it was their fault and that they might have dropped something in the cylinder chamber while replacing the glow plugs, or something else happened during the service. I still offered to share the burden of the repair between the dealership and himself so as to keep it amicable. The answer from BMW was that I had missed one single oil change two years prior, in the entire time that I owned the car! and therefore BMW took no responsibility and wouldn’t participate in any way in the repair or share any of the burden !!! I WILL NEVER BUY ANOTHER BMW OR MINI COOPER FROM CONCORD AND HONESTLY ANYWHERE ELSE! I thought my feedback would enable you to make an informed decision, when considering purchasing a car from Bmw Concord. More

BMW Concord and Sheila Lane Sheila Lane was professional, thorough and immensely generous with her time and support in helping us purchase our BMW. We traveled 90 miles to close Sheila Lane was professional, thorough and immensely generous with her time and support in helping us purchase our BMW. We traveled 90 miles to close the purchase deal and she was kind and courteous and stayed late and made us feel very special. Her technical knowledge of the vehicle and the financial aspect of the deal were very detailed, factual and efficient. We couldn't drive the vehicle late that night so she immediately made arrangements to deliver the new car to our home at a later day. That is incredible service! My wife and I are so impressed. We couldn't be more pleased and thankful for working with Sheila. More

Sheila Lane was incredible! Her patience, knowledge and attitude was everything. I would highly recommend her to anyone who wants to experience the BMW experience. attitude was everything. I would highly recommend her to anyone who wants to experience the BMW experience. More

Great experience Sheila was extremely patient and professional in every interaction we had with her. She was very quick to understand our requirements and helped us ou Sheila was extremely patient and professional in every interaction we had with her. She was very quick to understand our requirements and helped us out with all our queries. She is someone we can trust and would definitely refer to our friends. Thank you Sheila and the BMW Concord finance team for a good car buying experience! More

Full confidence throughout the process Everyone I worked with made the experience of buying a car at BMW Concord pleasant. I felt like Sheila and Zack in particular were incredibly competen Everyone I worked with made the experience of buying a car at BMW Concord pleasant. I felt like Sheila and Zack in particular were incredibly competent, had good energy, and didn't waste my time on anything. But everyone was on their game; I was consistently offered water, coffee, snacks, etc. as I waited, and I had the feeling everyone there would be happy to help with anything they could. Couldn't ask for more! More

Sheila Lane was patient and understanding. She went out of her way to accommodate us. The finance department was also the best experience for us. of her way to accommodate us. The finance department was also the best experience for us. More

Sheila and Sayed Both Sayed and Sheila worked together to make my experience outstanding. It was unbelievable how thorough and professional they were. Great car buyi Both Sayed and Sheila worked together to make my experience outstanding. It was unbelievable how thorough and professional they were. Great car buying experience! I would recommend this dealership to anyone. More