BMW Concord

Beware, this is the worst dealership I have ever had my car serviced at. They will treat you badly and they will rip you off. This place should be shut down they are so bad. Don’t expect them to have a loa car serviced at. They will treat you badly and they will rip you off. This place should be shut down they are so bad. Don’t expect them to have a loaner for you if they say they will have one. “First come first serve” even if they say they will reserve one for you. Also, they didn’t even change my oil or service the car, they just took my money. Talked about filing a lawsuit with my lawyer and it is in the process of happening. More

I'm very disappointed and have been with the customer service for the last few years here. I called in a few weeks ago to schedule a service appointment, so I could take advantage of a loaner for the day service for the last few years here. I called in a few weeks ago to schedule a service appointment, so I could take advantage of a loaner for the day. I arrive this morning at 9:20AM right on schedule and they tell me there were no loaners because they were still out from the previous day and I could reschedule or have a LYFT take me home and bring me back. Wait, so no one could have called to let me know this before I drove 25 miles to my appointment? I get that you might be busy, but come on, figure it out and get organized. The service advisor, Joey was too busy to come out and talk to me himself. He hands the keys back to whoever I was speaking with outside without any apologies, so I left. I've had my BMW's (325i & 535i) serviced here for the last 14 years, but that will now change after today's unapologetic experience. It's a bummer, but time to move on to a business that appreciates its loyal customers. More

First time BMW owner and went in for my first service. I was there on time. But kept waiting in my car, and I got so frustrated that I had to ask what is taking so long. They said they rang Miguel, who sho was there on time. But kept waiting in my car, and I got so frustrated that I had to ask what is taking so long. They said they rang Miguel, who showed up later. He seemed upset that I had bothered to ask about what's taking so long. Had he simply apologized for the delay, that would've been fine. But he came with the attitude of why I'm in such a rush, and he's busy. I decided to take my business elsewhere. Nice work Miguel. More

Concord BMW what can I say at least let you know not to drop your car off at the service department and expect to get a whole car back. I literally had my BMW towed in and it was left unsecured and this is drop your car off at the service department and expect to get a whole car back. I literally had my BMW towed in and it was left unsecured and this is what they want to tow back to me. Ask them to service your car in one day don’t leave it overnight as they offered no compensation told me it’s like Parking at a grocery store and that I should call my insurance. Excuse me call your insurance crooks!! More

We like to share the wonderful experience we had with Michael Heller when we went to purchase our new 2021 BMW X3. This was our 3rd time purchasing a BMW from Concord. When we went to the dealership, we Michael Heller when we went to purchase our new 2021 BMW X3. This was our 3rd time purchasing a BMW from Concord. When we went to the dealership, we expected the usual pressure tactic of hurry up pick a car from the lot mentality. We were looking for a specific combination of color and features and we knew it would be tough to find what we want. Michael was all about winning the heart and mind. While they did not have what we were looking for, he spent close to an hour walking with us to show the cars in the lot and how wonderful the color combination would actually look in a X3. Having worked at the dealership for a very long time, Michael knows his BMWs. We were able to relate a BMW (a German brand) to a global car by showing how many countries are now involved in building a BMW. I asked if they still let people test drive their cars in Germany prior to delivery when he pulled out his phone and show us picture of when he and his wife went to Germany a few years back to pick up her convertible. At no point did we feel hurried nor having to speaking to a sales manager who is looking to get your signature. He told us that at no time should you ever pick a car from a dealership lot if it is not exactly what you want. He advised us to go home and build the car we want and send him the build code and he will get us in at a great price. A few days later we agreed on the price and he placed the order. There was no deposit or any other tactic to get commitment. It was my word, and the car was ordered, and it arrived on scheduled exactly 4 weeks to the date. It was a completely different car buying experience. If you are thinking about a BMW, I would strongly recommend reaching out to Michael Heller at BMW of Concord. More

Not only were they entirely uninformed, but they dug their heals in and continued to double down. I would relay terms of contracts signed, and they’d boldly try and gaslight me and just tell me I was wr their heals in and continued to double down. I would relay terms of contracts signed, and they’d boldly try and gaslight me and just tell me I was wrong. They’d say things like “it’s policy” and never reply with a copy of that ‘policy’. It got so bad I’d send highlighted copies of contracts only to have them continue to clutch their ignorance and tell me something different than what was in the contract. Finally I reach out to an administering third party for help. They unbelievably tried the same unwavering stance for some reason only to have the administering body send them the same contract as well as their own agreement and policy. BIG SURPRISE... total utter silence. They just couldn’t care less about you and more about their own fragile egos. Almost a month has passed and the vehicle I tried to purchase is gone. The dealer is silent. They were so incapable of the most basic things we never even got to the point of negotiating price. Absolutely astonished by the experience and genuinely disturbed. More

I went to the Concord office to evaluate the timing chain issues of my X1. My car sat there for 8 days, was passed around among 3 service reps, none of which actually addressed the reasons why I brought my u issues of my X1. My car sat there for 8 days, was passed around among 3 service reps, none of which actually addressed the reasons why I brought my unsafe BMW there in the first place. I will never set foot in that horrible place again, or buy another BMW again. More

Great "salesman", he will tell you jokes and compliments so you laugh and he will make sure to touch your arm when you laugh. Programming you using NLP techniques to associate the good feelings with Michael so you laugh and he will make sure to touch your arm when you laugh. Programming you using NLP techniques to associate the good feelings with Michael Heller. And then he will sell you a car without disclosing that there’s something wrong with it. Like in my case, the car he sold us belonged to a smoker. If we knew that we would never buy the car because 3rd hand smoke is very dangerous. More