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BMW Concord
Concord, CA
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,008 Reviews of BMW Concord
September 01, 2023
Joey and this dealership have taken care of me and my special 2003 BMW X5 for 13yrs. Outstanding service every time. Perfect in every way. Regards Ed Wilkes special 2003 BMW X5 for 13yrs. Outstanding service every time. Perfect in every way. Regards Ed Wilkes More
by skymemorial4@sbcglobal.net
Employees Worked With
Joey Tiongson
September 01, 2023
It was our first time dealing with the BMW service department. What a pleasure to work with Angel (came over from WC Mercedes at the same time we left). I wish we had come sooner! Great facilities, department. What a pleasure to work with Angel (came over from WC Mercedes at the same time we left). I wish we had come sooner! Great facilities, nice, efficient crew. Car was super detailed after purchase and it looks amazing. The sales people and the "genius app people" were all very welcoming. The new IX is amazing to drive and operate. Our dog is grateful for the "dog mode" while we run errands! We are grateful. More
by KM
Employees Worked With
Angel, Will, Ariel, Vlad
May 17, 2023
May 16, 2023 at approx. 2:30 pm I went in and test drove a used vehicle. I liked the vehicle and asked if I could take the afternoon to think about the purchase, the salesp 2:30 pm I went in and test drove a used vehicle. I liked the vehicle and asked if I could take the afternoon to think about the purchase, the salesperson Alex told me he got off work at 6pm. I called him at 5:40 pm left a voice message that I indeed wanted the vehicle. I did not receive a return call however at 10Am on Wednesday May 17, 2023 he texted me stating that someone came into the dealership after I left and they purchased the car. This is what you call the WORST CUSTOMER SERVICE EVER!. No courtesy call or follow up. Truly I've purchased BMW's from the dealership in the past but they will not get my business again. Its a shady operation. More
by vjd1620
Employees Worked With
Alex
November 23, 2022
Worst service department i have ever been to. ..they rip you off sell services unnecessarily and even almost caused a possible dangerous situation by not even checking my brake pads where they dow ..they rip you off sell services unnecessarily and even almost caused a possible dangerous situation by not even checking my brake pads where they down to the rotors. They claimed I punctured a loaner car tire and forced me to pay for the tire even when the low tire light was already on before I drove off the lot. I have been treated so poorly ever. More
by Jd
Employees Worked With
Vernon Mayeux
September 09, 2022
I stopped on the way to the service dept. to put gas in my car, so I knew the gas level in my car. When I picked up the car, the gas was totally empty; so much so, that the car was pinging t to put gas in my car, so I knew the gas level in my car. When I picked up the car, the gas was totally empty; so much so, that the car was pinging that the car was on empty. The service papers indicated no mileage driven, yet all of my gas disappeared. The dealership had no explanation, only to infer that I did not know how much gas I put in the car. They checked the gas gage, and said it was working fine. Obviously, something happened here. In all the years that I have owned this car, the gas level has never been this low. Since that incident, I have had no further issues with the gas. Things have gone very bad with this dealership. Beware! More
by m.coselian
Employees Worked With
Miguel
