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Austin Ford Chrysler - Service Center

Austin, MN

4.6
165 Reviews
Call Service Center (507) 437-3291

165 Reviews of Austin Ford Chrysler - Service Center

Sort by
January 20, 2025

Austin Ford ordered wrong part even though they were given the VIN for the vehicle. We had to make a second trip to get this resolved once the correct part showed up there. More

by JENNY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristin Petersen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Austin Ford Chrysler responded

Jenny, We're sorry you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 13, 2025

Clean waiting room even with all of the construction going on around us. Thank you More

by davedrommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Austin Ford Chrysler responded

Dave, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

January 06, 2025

A very smooth transaction, I would highly recommend using Austin Ford Chrysler for your vehicle service needs! More

by Haze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

January 03, 2025

Got it in and completely timely. Let me know quickly that is was fixed. Found all the issues and corrected them. More

by bksb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Moe
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Jan 03, 2025 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 02, 2025

Very good service. Friendly "front desk" receptionist. Liked the new renovations; can't wait until they're completely done. More

by jlmalwitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Austin Ford Chrysler responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Austin Ford Chrysler.

December 27, 2024

Talked to the owner and that was an experience that you seldom do at any shop. Angie was exceptional in her capacity and the customer service was great as it has been most times that I have gone to th More

by btexpress1198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Wagaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Austin Ford Chrysler responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Angie and our team, and we look forward to working with you again.

December 12, 2024

Very good service. The staff is friendly and helpful (I don't know all of their names. Next time I will ask). Pricing seems fair. More

by COLETTECHAFFEE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Austin Ford Chrysler responded

Colette, Thanks for sharing about your experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!

December 12, 2024

I'd complained about stalling on my Dodge 22 Ram over year ago. Response was "Oh" but condescending. Surprise! There's now a recall. However, since the code didn't show up, I was nicely called a liar h More

by shell.ann
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Almaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Howe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Austin Ford Chrysler responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 09, 2024

Got it done in a timely matter, very friendly and accurate on pricing quick and easy More

by mamabof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chapek
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Dec 09, 2024 -

Austin Ford Chrysler responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2024

Newly renovated building with awesome amenities while you wait for service to be completed. Text message updates were appreciated and the explanation of what they did was helpful! The staff were very courteo More

by Theodore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Chapek
Report | Print
Dec 09, 2024 -

Austin Ford Chrysler responded

Thank you, Theodore! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

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