Doug Howe

Service was completed on time. Service staff and Angie at the front desk are always friendly, helpful and knowledgeable. I have both my vehicles serviced there regularly. Service staff and Angie at the front desk are always friendly, helpful and knowledgeable. I have both my vehicles serviced there regularly. More

by wemomsen Verified Customer Verified Customer

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Experience was great and timely. No issues. Work was performed as expected and it runs great No issues. Work was performed as expected and it runs great More

by bradley.johnson2 Verified Customer Verified Customer

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I went in for a simple oil change. Had them check sensors since I had new tires put on the weekend prior and ONE of my sensors was acting up. I was told they could change the sensors b Had them check sensors since I had new tires put on the weekend prior and ONE of my sensors was acting up. I was told they could change the sensors but couldnt take my tire off to see of they were damaged. I was told by 4 people that I did not have an extended warranty WHICH I DO, and that regardless the sensors were not covered. THEY ARE. Then I was told by service manager that I owed a deductible on the warranty that he said I did'nt have. I do NOT in fact have a deductible. I Truly feel they were trying to swindle a woman out of almost $500. Vehicle also states its overheating when I speed up, service dept says they can see make the computer say its overheating but dont know why and cant and wont fix it and it wouldnt covered by warranty anyways. well if they cant or wont how do they know whats wrong and is its covered by warranty???? They are running a SCAM on people who walk in there. HOWEVER the front desk woman was PHENOMINAL!!!! SO helpful and kind. Very understanding More

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My car was first brought in for recall back up camera and back up sensor repair. When I called about the recall I was told that from what I described they would just replace the back up camera for the recall back up sensor repair. When I called about the recall I was told that from what I described they would just replace the back up camera for the recall and then get into the back up sensors. Once the car was there they informed me the camera was not available. The primary reason for the service was very frustrating. So now I have the car in shop and might as well fix the back up sensors, which was completed and working now. Then I picked up my car to find out the A/C was not working when it was working fine when I drove it in that day. Again very frustrating picking up the car at 5pm on a Friday to find something else is wrong when I brought it in and it was working. Left message with dealership about issue with no call back at all. The following Tuesday after not hearing back from the shop about my message of the A/C not working. I call the shop and the soonest they can get it in is Thursday. Drop the vehicle off and get a call once they get it in shop to an estimate of up to $2000 to replace A/C compressor and clutch. For a car that was working previously now I have a $2k bill to figure out. Have taken to my normal mechanic and got a $800 estimate for the same work. Will not recommend or bring any vehicles back to this shop. More

by mkza95 Verified Customer Verified Customer

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The newly remodeled service waiting area is much more inviting. It seemed that everyone went out of their way to be friendly and helpful. inviting. It seemed that everyone went out of their way to be friendly and helpful. More

by CM25MEIER Verified Customer Verified Customer

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The lady was pleasant, kind and friendly. She was very helpful and directed me to the right person to check out. She was very helpful and directed me to the right person to check out. More

by mgbieder Verified Customer Verified Customer

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I actually showed up a day early; Doug and the staff found a way to fit me in and get my work done. In my experience, that is typical of the exceptional customer service I have experience at Austin For found a way to fit me in and get my work done. In my experience, that is typical of the exceptional customer service I have experience at Austin Ford Chrysler. More

by dewey.schara Verified Customer Verified Customer

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They did a good job, explaining my recall and gave me a number to check on upcoming recalls number to check on upcoming recalls More

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Doug was professional, knowledgeable, and quick to help resolve my request. Their excellent service and attention to detail were greatly appreciated. resolve my request. Their excellent service and attention to detail were greatly appreciated. More

by mr.ryanconverse Verified Customer Verified Customer

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Randi did a wonderful job helping us with our concerns. She was very helpful with e everything we needed. The service is always great here. She was very helpful with e everything we needed. The service is always great here. More

by kenlundgren.kl Verified Customer Verified Customer

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