Steve Moline

I had a service appointment at Austin Ford Chrysler dealership yesterday to have my 2023 Ford Expedition looked at, because a service required light kept showing up. Turned out that some critters had c dealership yesterday to have my 2023 Ford Expedition looked at, because a service required light kept showing up. Turned out that some critters had chewed through some wires under my vehicle. They originally thought it might not be fixed till possibly the next day. So they’re administrative assistant, Angie Wagaman, took it upon herself to call Steve Moline from the sales department, who was actually the one who sold me my vehicle, to see if they had a loaner vehicle I could use. Within a matter of a few minutes, I was given a vehicle to drive home. Then, just a couple hours later, I received a call saying my vehicle was fixed & ready to go. I can’t thank Angie & Steve enough for what they did for me. It was greatly appreciated. 👍👍💞 Diane Persinger More

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Wonderful staff. Everyone is so polite and personable. This has honestly been my favorite vehicle purchase from a dealership. Everyone is so polite and personable. This has honestly been my favorite vehicle purchase from a dealership. More

by DennisN Verified Customer Verified Customer

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I ordered a 2026 f350 in June but it was canceled later they went out and found me a replacement on their website that was close to the one I had ordered then sent me pictures of the truck I told them that they went out and found me a replacement on their website that was close to the one I had ordered then sent me pictures of the truck I told them that it was good to pursue. I then purchased the truck after looking at in person More

by bobsprau Verified Customer Verified Customer

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Very responsive and knowledgeable, very easy to work with they did not really pressure you much they did not really pressure you much More

by GERDESPAPA Verified Customer Verified Customer

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Pleasant. Professional. Knowledgable. Kristin and team kept me informed throughout the process and gave me options. The wait area is nice and comfortable Professional. Knowledgable. Kristin and team kept me informed throughout the process and gave me options. The wait area is nice and comfortable More

by scotterpie01 Verified Customer Verified Customer

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I have been having a problem and went in to get it resolved. Angie got me to Steve to deal with it. It took awhile but I got impatient and made it harder. But I finally went in again. Got to front des resolved. Angie got me to Steve to deal with it. It took awhile but I got impatient and made it harder. But I finally went in again. Got to front desk Angie was great helped her to Steve again. Steve took me to his office and let me know what happen. Then we still got to the problem and got it resolved. Angie helped me get my insurance emailed. Steve found me a newer vehicle and helped me get it and resolved my old one. I will recommend the dealership to anyone I can ty More

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So I was starting to have better experience with the dealership. I have a problem with a purchase and Steve has been helping me. He has been extremely polite. But it has been awhile with no answers. I u dealership. I have a problem with a purchase and Steve has been helping me. He has been extremely polite. But it has been awhile with no answers. I understand it takes a lot to help with this problem. But I call him and get no call back. I go in and get politness from Steve. Angie is awsem always takes care of me with a smile. The only thing I'm having a issue with is no answers just polite response of we will take care of it. But now I'm getting put in a bind so I wish they would keep in touch and get me a answer. More

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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Went in with a problem with my truck. That I was told was there when I purchased truck but was not disclosed. But I got there Angie got me squared away. Talked with Steve. He came and did That I was told was there when I purchased truck but was not disclosed. But I got there Angie got me squared away. Talked with Steve. He came and did ask about my bad reviews with service. But he stayed calm listed even when I was pissy. But he actually listened and got me coming back to have truck looked at. This kind of service I find very good. Wish everything was this nice. But thank u Steve and Angie. I will see u guys tomorrow and see where this goes. More

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We have purchased 2 vehicles. Steve Moline is awesome to work with. Numer 1 reason we come there. Steve Moline is awesome to work with. Numer 1 reason we come there. More

by dwightdeboer Verified Customer Verified Customer

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