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Austin Ford Chrysler

Austin, MN

Overview
Employees
Reviews
Vehicles
4.6
223 Reviews
Austin Ford Jeep Dodge Ram is here to help you! When shop for a new or used vehicle, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or lease couldn't be easier with our on-site financial advisor to help you every step of the way. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, Austin Automotive continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest manufacturer parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you come to Austin Automotive, you can have your vehicle wishes granted. And let's face it: you deserve nothing less. Located on West Oakland ave, Austin, Minnesota we know our job isn't finished until you're completely satisfied.
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2701 W Oakland Ave

Austin, MN

55912

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Showing 223 reviews

October 30, 2024

I feel like this is the worst dealer in Minnesota I was lie to, Misinformed, they never call me back or try to fix things. I wouldn’t recommend this dealer to anyone. More

by marcos_1282
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Moline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Mossow
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Nov 02, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 22, 2024 -

marcos_1282 responded

You have all my information. I emailed, text, called Tim and he never got back to me. I even have the dash can video of the last time we spoke. On the phone, telling me that he’s going to talk to the owner and make things right. It’s been a month. Nothing!!

October 29, 2024

Took my truck in for an oil change and to check out a sound in the motor. I thought it was either an exhaust leak or lifter noise. They said it was my bumper hitting my fender. I had them come out and lo More

by junkyard2769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie and Daniel
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Nov 01, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Angie, Daniel, and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 26, 2024

They are efficient for getting customers in and out with great work they will stand behind. More

by SJS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reese
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Oct 27, 2024 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

October 17, 2024

Lindsey is a rockstar. Willing to take time to learn more about the person she is helping to find the right vehicle to fit their needs. Fantastic customer service and willi More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Austin Ford Chrysler responded

Thank you, Dan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Lindsey here at Austin Ford Chrysler.

October 16, 2024

was glad they gave me a car to use this time so i didnt have to wait forever till my car was done More

by willowdale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Oct 17, 2024 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2024

i had to wait & wait & wait 3 1/2 hr & the car is still not done More

by willowdale
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randi Sherwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Austin Ford Chrysler responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 09, 2024

Great service and people. I really recommend the dealership. They can help you to find the car that you need. More

by sabrinaterranova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Lerum
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Oct 10, 2024 -

Austin Ford Chrysler responded

Sabrina, Thank you so much for your wonderful review! We are thrilled that Dustin had the opportunity to provide you with great service. We thank you for choosing Austin Ford Chrysler!

October 04, 2024

Great customer service. They spent the time making sure all my questions were answered. before I left the lot. More

by mack55_23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 27, 2024

They are very friendly very fast you get in and out of there in a big hurry and they explain everything very good More

by mfasbender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reese
Report | Print
Sep 27, 2024 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

September 27, 2024

I went in to have my first oil change on my new Ford. The people there were very pleasant and obliging. It was very good experience for me. I’m actually from Palestine Arkansas. I was up there on vacatio More

by claytonavera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with the service department and they were very good
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Sep 28, 2024 -

Austin Ford Chrysler responded

Thanks for sharing about your service experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!

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