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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,264 Reviews

1,264 Reviews of Arlington Heights Ford - Service Center

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March 21, 2024

Purchased both ford vehicle's at other dealers because of small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood a More

by northbluff2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Arlington Heights Ford difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise we wish you miles of happy driving! Sincerely, The Arlington Heights Ford Team

March 21, 2024

Always get excellent service AH Ford. We own 3 Ford vehicles and the AH Ford service department is a big factor why. More

by MTRAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Arlington Heights Ford Team

March 17, 2024

dealership is always spotless, and staff greets you and asks if there is anything they can do for you. We still own the 2011 Taurus Rich sold us 2011 always says hello and asks how I am doing. More

by JIm1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Ford responded

Thank you for providing this amazing feedback, Jim! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

March 16, 2024

Have been bringing cars to Arlington Heights Ford Service Center for years. Has always and continues to be 5 stars. Customer waiting area is open, comfortable and offers great place to catch up on e-mails or More

by Mike P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Ford responded

Mike, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

March 16, 2024

Zach Pobuta and the Ford Dealership did a great job with my car. Service is superb! More

by Benjaminjchow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Benjamin. Sincerely, The Arlington Heights Ford Team

March 13, 2024

Excellent service department fast nice waiting area. Explanation of service performed and how to maintain my car in the future More

by ekrempetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

March 12, 2024

I brought my 2023 Ford Bronco in for an oil change . It was done at the promised time . It was all cleaned up . Go see him . More

by ereichel25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

March 08, 2024

Very informative and courteous. Got job done same day Victor explained the problem to me More

by mikeconn0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Mike. Sincerely, The Arlington Heights Ford Team

March 08, 2024

The service was super helpful and quite quick from what I expected. Everyone I spoke to was lovely b More

by katieramone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Katie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 05, 2024

Prices on the higher side, service manager should have recommended for what is necessary and what is not, however service was prompt. More

by hameedinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
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