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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews
Call Service Center (847) 481-0533

1,289 Reviews of Arlington Heights Ford - Service Center

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May 11, 2024

Always a pleasant experience. The staff here are great. Had me in and out on time as promised. More

by eric.s.marder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2024

Would like better communication to customer and when told work is completed let that be true and not have to come back multiple times. Thanks More

by Da belch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Arlington Heights Ford responded

Thank you for your rating and review. We use all reviews as a coaching opportunity for our team. Please call me at your earliest convenience to give me more information on what happened. My cell number is (847)812-0038. I look forward to hearing from you. Thank you. John Guido, Jr. General Manager/Partner Arlington Heights Ford

April 26, 2024

quick and followed through. kept me up to date and did good work. thank you More

by doinalu17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

April 26, 2024

EVERYTIME I go for service everyone is very pleasant and so is their excellent service! More

by Buckchase2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

April 26, 2024

Great customer service, friendly staff, JB was awesome. He kept me in the loop about what was happening and I can't say enough about how great the whole operation is there at Arlington Heights Ford. More

by cold82281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that JB was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Arlington Heights Ford Team

April 23, 2024

Tony Wojciechowski was very helpful in writing up the service order, and later pointing out things I can do to make the next visit easier. More

by bobreczek3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Arlington Heights Ford responded

Bob, thank you for the awesome feedback! Tony is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

April 19, 2024

John was very honest and kind with us during the whole interaction and very welcoming. I would definitely come here again. More

by jessetapia25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Arlington Heights Ford responded

Thank you for writing this amazing review for our team! At Arlington Heights Ford, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Arlington Heights Ford Team

April 19, 2024

Clean and comfortable I enjoy taking my Ford there for service. The employees are kind and caring. More

by Migirlz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

April 16, 2024

It's always great coming here. They treat everyone great here. Thank you very much More

by hendryjames903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Arlington Heights Ford responded

Hendry, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

April 12, 2024

Jerry is always very nice and helpful when I bring my 2001 SVT Cobra Mustang (which I purchased them in 2001) there for service. More

by john.plodzien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Arlington Heights Ford responded

John, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jerry does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

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