Arlington Heights Ford - Service Center

Arrived for routine service, but the service advisor pointed out that they had received the parts needed for a recall notice to my 2013 Escape. He then asked if I was interested in having the work done pointed out that they had received the parts needed for a recall notice to my 2013 Escape. He then asked if I was interested in having the work done today. I jumped at it. The time estimate was accurate to five minutes. I continue to return because of the honest service I have received at AHFord. More

AH Ford is great to work with. They listen to my information regarding our car. Service was excellent and finished on time. Thank you to the service team. They listen to my information regarding our car. Service was excellent and finished on time. Thank you to the service team. More

My husband and I have bought 4 cars from Arlington Hts Ford in the past few years. We have always had a good experience with our purchases and in particular with the service department. They listen and Ford in the past few years. We have always had a good experience with our purchases and in particular with the service department. They listen and fix the problem. Quick and efficient. Always explaining what is needed so we can understand and getting it done. MHC More

Lou was very helpful with the towing process. He made it very easy for me. Also, the work was done quickly. Overall great experience. He made it very easy for me. Also, the work was done quickly. Overall great experience. More

I’ve had previous experience with a sales person and felt pressured and rushed and was left uncomfortable buying from your dealership. Decided to give it another shot and spoke with Robyn and expressed my is pressured and rushed and was left uncomfortable buying from your dealership. Decided to give it another shot and spoke with Robyn and expressed my issues and had another appointment set with my sales man Izzy. He was absolutely fantastic took his time to hear what I needed also our multiple trips to the lot to look at different cars helped every step of the way.when time to make a deal joe helped fight for the perfect deal which sealed the deal of making me a life time customer! Thank you so much to all staff that helped me get into a car I love! More

Great experience getting my car serviced today, Mike Waddle went above and beyond in explaining what needed to be done to my car, no ‘upsale’ just exactly what was needed. Waddle went above and beyond in explaining what needed to be done to my car, no ‘upsale’ just exactly what was needed. More

Service was performed well and to the time estimate promised which Also included 2 mor things I requested not part of the original ask. promised which Also included 2 mor things I requested not part of the original ask. More

Came in for a GPS update. Was told the ones available weren’t good, and have to wait two weeks. It would have been nice to know this ahead of time, because I wouldn’t have com Was told the ones available weren’t good, and have to wait two weeks. It would have been nice to know this ahead of time, because I wouldn’t have come in. I scheduled the appointment a week ahead, and was surprised no one contacted me about not having a GPS update that was ready to install. I now have nothing on my Home Screen, it’s completely black, and am waiting for what I assume is my original system to restart again In a couple of days. Yikes. Victor was honest and helpful. More

Always satisfied with work done on my vehicles. Always far pricing and great service technicians. Mike Waddle does an excellent job of letting me know what is needed. Jerry Hood is great service ma Always far pricing and great service technicians. Mike Waddle does an excellent job of letting me know what is needed. Jerry Hood is great service manager. Been with this dealer 30 years of taking care of my vehicles More

Such a great experience to get my Bronco sport serviced. Mike was accommodating and was able to schedule the appointment around my schedule. They even drove me home while the work was being done. So helpful Mike was accommodating and was able to schedule the appointment around my schedule. They even drove me home while the work was being done. So helpful, friendly, and professional. More