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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews

1,289 Reviews of Arlington Heights Ford - Service Center

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May 11, 2023

Mike Waddle was very courteous and professional in addressing my service request and additional recommended services. Estimated time of completion and price were both pretty accurate upon completion. More

by EMrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

May 11, 2023

Mike Waddle always does a great job. Explains what needs to be done and explains why - and if there are options. Overall service experience is great. Quick and reliable. Nice clean o More

by njm_60067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Arlington Heights Ford responded

It’s great to know that Mike provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Ford Team

May 10, 2023

All service was done quickly and efficiently. Very pleased with my service experience at AH Ford... More

by NEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Arlington Heights Ford responded

Neal, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

May 09, 2023

Anthony Wojciechowski did an awesome job and got my car done on time and on budget as promised More

by pflanz.mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

May 08, 2023

Tony velasco was very thorough and helpful he pointed out a few things I could have done on my explorer since I didn’t make an appointment he recommended that I do next time and my wait for the vehicle would More

by Johnslove476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
May 11, 2023 -

Arlington Heights Ford responded

It’s great to know that Anthony provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Ford Team

May 05, 2023

This service was for a recall. They came to our home and the work was done very fast. More

by amekc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

May 02, 2023

Have been coming to this dealership since 1980. Hope the relationship I had will continue. Since the new changes in the front sales room, I feel like I am coming to a new dealership. Now I recog More

by bobreczek3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Jaxon Urban
May 05, 2023 -

Arlington Heights Ford responded

Thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Arlington Heights Ford Team

April 29, 2023

Very organized and efficient. Took good care of my truck and me as a customer. Excellent customer service. More

by GIVEMEAJINGLE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Arlington Heights Ford responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Arlington Heights Ford Team

April 29, 2023

Lou took amazing care of me today. He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful More

by Bingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
May 03, 2023 -

Arlington Heights Ford responded

Thank you for your review of our team, Bingo. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Arlington Heights Ford Team

April 28, 2023

Victor took good care care of me. Will be back for sure in the future. Really nice dealership. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Arlington Heights Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

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