Arlington Heights Ford - Service Center

Lately they've been Hit-and-miss. But mike waddle is it always been on time with everything I need to the only reason I go back But mike waddle is it always been on time with everything I need to the only reason I go back More

Work was completed well and communication was excellent. Tony W did a great job from beginning to end. Tony W did a great job from beginning to end. More

Mike went above and beyond to make sure I felt comfortable leaving my car with him and extended his knowledge to me to help me maintain my car in between visits. He was communicative and trustwort comfortable leaving my car with him and extended his knowledge to me to help me maintain my car in between visits. He was communicative and trustworthy. I would trust Mike to service my car again. More

Justin Barrett and Fernando were very helpful, knowledgeable, and professional. They obtained the needed part for my 2023 Bronco Sport and installed it in record time. I would highly recommend th knowledgeable, and professional. They obtained the needed part for my 2023 Bronco Sport and installed it in record time. I would highly recommend them. More

Mike was extremely professional and easy to work with. The service was completed when they said it was. The service was completed when they said it was. More

The service manager Mike Waddle was courteous and advised recommended service in addition to the oil change and tire rotation that I came in for! The service was very prompt! recommended service in addition to the oil change and tire rotation that I came in for! The service was very prompt! More

Poor communication, and when I arrived to pay the bill, the service advisor wasn’t around to go over the bill. I did talk to him before I arrived and he said he was going to be there. But when I arrived, h the service advisor wasn’t around to go over the bill. I did talk to him before I arrived and he said he was going to be there. But when I arrived, he was gone, I asked 4 people to locate him. Very disappointed! I needed explanation for why it costs twice as much as it would’ve at another non dealer shop. When I brought my bill to another shop I was informed how I was screwed/massively overcharged by AH Ford. I will not return, and I advise others to do your research at other repair shops. They also guarantee their work and will use genuine for parts. More

The service at Arlington Heights Ford is great! I’ve worked with Tony a couple of times now and he’s very thorough with taking care of my Edge. Everyone is customer friendly and always ready to hel I’ve worked with Tony a couple of times now and he’s very thorough with taking care of my Edge. Everyone is customer friendly and always ready to help. More

This is my GO TO dealership. The service I receive from them is top notch. From the time I called for at home, mobile service to the time my car was fixed was approx 2 hours. The The service I receive from them is top notch. From the time I called for at home, mobile service to the time my car was fixed was approx 2 hours. They came prepared and didn’t waste time. More

He understood the problem and the time line I was under. Solved the problem quickly and I was on my way. Solved the problem quickly and I was on my way. More