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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,306 Reviews
Call Service Center (847) 481-0533

1,306 Reviews of Arlington Heights Ford - Service Center

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December 17, 2024

Exellence service and friendly. Explain everything to me. I will come back for future service Victor Evans More

by vicevansp47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Arlington Heights Ford responded

Thank you, Victor! We greatly appreciate your kind words about the excellent service and friendly staff at Arlington Heights Ford. It's wonderful to hear that we were able to explain everything to your satisfaction. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

December 07, 2024

I am grateful for the thoroughness of the Service Department. If there were one thing to dislike it would be how I did not receive a status update during my service appointment (oil change + a recall More

by S.Martinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Arlington Heights Ford responded

Thank you for your feedback. We appreciate your kind words about the thoroughness of our Service Department at Arlington Heights Ford. We understand the importance of communication during your appointment, and we regret that you did not receive timely status updates regarding your oil change and recall service. Your experience is important to us, and we are continuously working to improve our service standards. If you would like to discuss this further, please feel free to contact us. We hope to serve you better in the future! Sincerely, The Team at Arlington Heights Ford

December 03, 2024

Service was prompt and customer service was great. Thank you for the taking care of my car. More

by Donna.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our prompt service and customer care at Arlington Heights Ford. We're always here to take care of your car. We look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

November 29, 2024

This is our go to shop for service on our Ford Explorer. They always have top notch service, both in and out of the shop. We will continue to bring our business back. More

by jeremy.schmitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear that Arlington Heights Ford is your go-to shop for servicing your Ford Explorer. We appreciate your trust in us and look forward to continuing to provide you with top-notch service. Don’t hesitate to visit us again! Sincerely, The Team at Arlington Heights Ford

November 28, 2024

Always a great experience here…from ordering my Mustang, to delivery, to service A+ ! Extremely friendly, knowledgeable and helpful staff. Real pros. More

by neweng51260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Patronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Hannemann
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Dec 02, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Arlington Heights Ford, from ordering your Mustang to delivery and service, has consistently been A+. Our team takes great pride in providing friendly and knowledgeable assistance. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

November 28, 2024

Mike waddle did great He did a great explanation what was going on during my oil change More

by ciscom57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Arlington Heights Ford responded

Thank you for your fantastic review! We're thrilled to hear that Mike provided you with a great explanation during your oil change. At Arlington Heights Ford, we strive to keep our customers informed and satisfied. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, The Team at Arlington Heights Ford

November 27, 2024

Mike was VERY courteous, and explained everything that was needed to service my Ford Escape. Great person to have on their team indeed. More

by bobh102244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Arlington Heights Ford, and we appreciate your kind words about our team member. It's great to know that Mike provided you with excellent service for your Ford Escape. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at Arlington Heights Ford

November 24, 2024

We had a very good experience working with Elliott, Brian and Joe! Thank you all! More

by Artblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Elliott, Brian, and Joe at Arlington Heights Ford. We appreciate your support and look forward to welcoming you back for your next visit! Sincerely, The Team at Arlington Heights Ford

November 21, 2024

The service department at this particular Ford dealership is at the top of its game. More

by sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Arlington Heights Ford responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience with our service department at Arlington Heights Ford. Our team works hard to provide top-notch service, and it’s wonderful to know that it showed. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

November 21, 2024

AHFORD has impressed me every time I have my vehicle serviced there. They're very professional. Mike Waddle was easy to talk to and was very attentive to my needs. He answered my questions about the s More

by frank73dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that your experiences with Arlington Heights Ford have been consistently impressive. It's great to know that Mike was able to provide you with clear communication and attentive service. We appreciate your trust in us and look forward to assisting you with your vehicle in the future. Thank you for choosing Arlington Heights Ford! Sincerely, The Team at Arlington Heights Ford

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