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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews

1,289 Reviews of Arlington Heights Ford - Service Center

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March 29, 2024

It's friendly, trustworthy and convenient for me, pretty close to my house. And they have free coffee. More

by JOSELITO67.JG@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adreana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Arlington Heights Ford responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

March 29, 2024

Never got back to me about a Warranty part they had to order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay More

by Ldub
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2024

I have gone to this dealership for about 20 yrs. and bought several cars here. Always feel like home here!! They are very welcoming and friendly, great service and prices! Will keep going here for m More

by Chrisr.wegner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Arlington Heights Ford responded

Chris, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

March 23, 2024

Called yesterday wanted oil change service spoke to John B set appt for 10am car is perfect happy with all services performed More

by TomyJon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

March 22, 2024

Arlington Heights Ford has been my go to dealer for maintenance and repairs. Jerry is one awesome manager and along with his service advisors and mechanics my raptor has been taken care of. Jerry and V More

by schmooe106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

March 21, 2024

Purchased both ford vehicle's at other dealers because of small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood a More

by northbluff2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Arlington Heights Ford difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise we wish you miles of happy driving! Sincerely, The Arlington Heights Ford Team

March 21, 2024

Always get excellent service AH Ford. We own 3 Ford vehicles and the AH Ford service department is a big factor why. More

by MTRAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Arlington Heights Ford Team

March 17, 2024

dealership is always spotless, and staff greets you and asks if there is anything they can do for you. We still own the 2011 Taurus Rich sold us 2011 always says hello and asks how I am doing. More

by JIm1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Ford responded

Thank you for providing this amazing feedback, Jim! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

March 16, 2024

Have been bringing cars to Arlington Heights Ford Service Center for years. Has always and continues to be 5 stars. Customer waiting area is open, comfortable and offers great place to catch up on e-mails or More

by Mike P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Ford responded

Mike, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

March 16, 2024

Zach Pobuta and the Ford Dealership did a great job with my car. Service is superb! More

by Benjaminjchow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Benjamin. Sincerely, The Arlington Heights Ford Team

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