Arlington Heights Ford - Service Center

Was in/out within an hour for oil change. Way more efficient than the other Ford dealers I’ve been to. J.B. was great. This dealer will definitely be a new go-to for my oil changes for my Way more efficient than the other Ford dealers I’ve been to. J.B. was great. This dealer will definitely be a new go-to for my oil changes for my Ford. More

Always get fast, reliable service at this dealership. I’ve purchased 2 vehicles from this dealer & have head a positive experience with my vehicles & the people that work there. I’ve purchased 2 vehicles from this dealer & have head a positive experience with my vehicles & the people that work there. More

I have been using this service for at least 10 years. It had always been great! The people are very kind and accommodating! I love the concierge service so I don’t have to sit and wait for my car! It had always been great! The people are very kind and accommodating! I love the concierge service so I don’t have to sit and wait for my car! More

Service & Parts Department is a joke. I ordered some accessories for my truck on the ford website and had to pick them up at AH Ford. Got my email that my order was ready for pick-up I ordered some accessories for my truck on the ford website and had to pick them up at AH Ford. Got my email that my order was ready for pick-up late of a Friday and went to the parts department the following Tuesday at 8:00 AM 8:00 AM on a Tuesday Service department was reasonably busy, but they welcome me and pointed me to the parts counter. Now, the service department person is working on his computer and just ignored me for 15 minutes. Nice way to welcome customers. 15 minutes later, finally available to help me.... no welcome, no how can I help you, just a what do want. Explain I'm picking up an accessory order, give my order number and contact information. Guy leaves for another 10 minutes... guy tells me my order isn't there... Show I'm the order ready for pick-up email... doesn't care, told me he'll call me back later if he can find it. It''s not like I took some time off work to drive there, but obviously he couldn't be bothered. Few hours later, phone call, I found your order! Great told the guy I'd pick it up at 5:00 PM 5:00 PM same day, go to the parts department. => Nobody is behind the counter. (parts department closes at 6 PM) Wait 15 minutes, the service department is right there behind me, but no one cares and pay attention to me. Finally someone walks by the parts counter, ignores me, so I have to stop him and ask for help. Not his job, but he's looking for someone. 10 minutes later, It looks like I've interrupted the service department girl snack, sorry :) Tell my story again, she go look for my parts, can't find those. Call another guy, sorry to keep interrupting those 5PM snack breaks... Tell my story a 3rd time and the guy starts flipping through a stack of papers, apparently they don't use computers... Another 15 minutes, my order was under the counter... victory! The lack of organization of this place and the lack of customer service is just incredible. Run away from this place... More

I have a recall on my car. I have tried a few times to get the recall service. But in stead they want to check to see if my car needs the recall service. A recall is a recal I have tried a few times to get the recall service. But in stead they want to check to see if my car needs the recall service. A recall is a recall! Every car I ever had that had a recall the dealer always did the work we without question. This type of service is unacceptable. I fail to see how they ever got an award. More

JB did a very good job handling my service. I always use AHF for servicing my truck. I always use AHF for servicing my truck. More

John made the entire process is simple as it could’ve been. I would definitely recommend your dealership to family and friends. been. I would definitely recommend your dealership to family and friends. More

Clean, professional and corrected the issue that needed to be address. Would recommend this dealership to anyone looking. Thank you/Pat to be address. Would recommend this dealership to anyone looking. Thank you/Pat More