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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,370 Reviews

1,370 Reviews of Arlington Heights Ford - Service Center

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July 01, 2025

In and out timely. Less than an hour. Lou was very professional and easy to speak with!! Thank you More

by bcleary60067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Patronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Arlington Heights Ford responded

Thank you for the review. We're glad to hear you had a timely experience with our team at Arlington Heights Ford.

June 30, 2025

Whenever I come in for service, I am always treated like family. Elliot always recognizes me and makes it a point to stop by and check in. I had a warranty question, and without hesitation, he brought me ri More

by GinaBina0408
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Arlington Heights Ford responded

We appreciate your loyalty and kind words. Our team is committed to providing exceptional service every time. Thank you for choosing Arlington Heights Ford!

June 28, 2025

The Service Department at Arlington Hts. (IL) Ford has never disappointed me. P. J., the mechanics, service writers, and clerical staff have made my service experiences very positive. They w More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : P. J.
Jul 06, 2025 -

Arlington Heights Ford responded

We're grateful for your kind words about our team at Arlington Heights Ford. We're pleased to know you've consistently had positive experiences with our Service Department, and we look forward to continuing to provide you with excellent assistance.

June 26, 2025

Mike Waddle was great in taking care of the recalls I had. He stayed on top of the situation even when I had a phone issue and he could not reach me. More

by james.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Arlington Heights Ford responded

We appreciate you acknowledging our team's dedication in handling your recalls. We're proud that they were able to stay on top of things for you. Thanks for choosing Arlington Heights Ford.

June 20, 2025

Arlington Heights Ford is the only place I trust for my vehicle service, thanks much Lou More

by apacerevilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Mike Waddle did a great job of explaining everything I needed for my car when I brought it in for service. 10/10 would recommend anyone to get their services done at this dealership. More

by Suarez.usmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

They provide convenient service. The staff are always pleasant. The work is done quickly. Thank you. More

by Frednfredda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Great service. Mike waddle was courteous and helpful. The work was done earlier than expected. The service team made us feel comfortable with the work done on our c More

by Art Haehnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

First class service always at AH Ford! I have been a customer for over 35 years… More

by Jdkay18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Mike Waddle, Service Manager for this visit, and many prior visits, always goes above and beyond to ensure customer satisfaction. Thank you Mike! More

by dwberkow
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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