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Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
4,639 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 4,639 reviews

December 28, 2024

They shook my hand very firmly. it was a very respectful experience, The people at this dealership are very respectful and kind. More

by Bobbert
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're delighted to hear that you had a respectful experience at Arlington Heights Ford. Our team strives to provide kind and professional service, and it's great to know that it resonated with you. We look forward to welcoming you back on your next visit! Sincerely, The Team at Arlington Heights Ford

December 28, 2024

The buying experience here was excellent. Rich and Jose help us get through the process smoothly. More

by Mike A
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anzelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that your buying experience at Arlington Heights Ford was excellent and that Rich and Jose were able to assist you smoothly. We appreciate your feedback and hope to see you again soon. Enjoy your new vehicle! Sincerely, The Team at Arlington Heights Ford

December 26, 2024

Amazing customer service and finance support to my needs. Felt like home with the help they provided . More

by aljele2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced amazing customer service and felt at home during your visit to Arlington Heights Ford. Your satisfaction is our top priority, and we’re glad we could support your needs. We look forward to welcoming you back soon!

December 26, 2024

Rich and Jose helped me get a Raptor thank you and they did a great job and I will be back for a van More

by Michaelp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Arlington Heights Ford responded

Thank you, Michael, for your wonderful review and for choosing Arlington Heights Ford! We're thrilled to hear that Rich and Jose provided you with great service in helping you get your Raptor. We look forward to helping you with your van in the future. Safe travels and see you next time!

December 26, 2024

Loved working with Kirill and felt he understood how to help us get just what we wanted! More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirill Pavlychev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words, Matt! We’re thrilled to hear that you had a great experience working with Kirill at Arlington Heights Ford. It’s wonderful to know that he was able to help you find exactly what you were looking for. We hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

December 26, 2024

Rich made the buying process super easy and was very knowledgeable. I would buy from him again. More

by Soccer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We’re thrilled to hear that you found the buying process easy and that Rich was able to assist you with his knowledge. We appreciate your support and look forward to seeing you again at Arlington Heights Ford for your next vehicle purchase! Sincerely, The Team at Arlington Heights Ford

December 26, 2024

Rich is the BEST! Constantly making sure our needs are met and our expectations are exceeded! More

by Excellroadservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Arlington Heights Ford responded

Thank you! We truly appreciate your kind words about your experience with us at Arlington Heights Ford. It’s fantastic to hear that Rich was able to meet and exceed your expectations. We look forward to welcoming you again soon! Sincerely, The Team at Arlington Heights Ford

Dec 27, 2024 -

Arlington Heights Ford responded

Thank you! We truly appreciate your kind words about your experience with us at Arlington Heights Ford. It’s fantastic to hear that Rich was able to meet and exceed your expectations. We look forward to welcoming you again soon! Sincerely, The Team at Arlington Heights Ford

December 24, 2024

Steve moved around his schedule to accommodate us and always made sure we had the most up-to-date information throughout our purchase. Great buying experience! Everything went very smoothly and they gave More

by Kyran S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Arlington Heights Ford responded

Thank you, Steve! We truly appreciate your kind words and are thrilled to hear that you had a great buying experience at Arlington Heights Ford. It's wonderful to know that our team's efforts, especially in keeping you informed, contributed to a smooth process. We hope to see you again in the future and thank you for choosing us!

December 24, 2024

The used car selection is pretty decent, and the service/ repair department is usually very good More

by Bikrchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your review! We appreciate your feedback on our used car selection and our service/repair department. It's great to hear that you had a positive experience with Arlington Heights Ford. We look forward to seeing you again soon!

December 24, 2024

Good people, good service, and everyone is very respectful of their customers. Sales went smooth More

by Ihor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirill Pavlychev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you experienced good service and respect from our team at Arlington Heights Ford. It's wonderful to know that the sales process went smoothly for you. We appreciate your feedback and look forward to welcoming you back in the future!

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