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Arlington Heights Ford
Arlington Heights, IL
4,856 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,856 reviews
February 20, 2025
Besides being impressed overall with the dealership thus far, I especially appreciated that John Burzawa went above and beyond expectation naturally, to accommodate me and service my vehicle excellently. T far, I especially appreciated that John Burzawa went above and beyond expectation naturally, to accommodate me and service my vehicle excellently. Thank you J.B.! More
by smith_davej
Employees Worked With
February 19, 2025
Amazing overall experience by Elliott and Joe. Good coffee. Nice greeting when we arrived. Car looks spectacular Good coffee. Nice greeting when we arrived. Car looks spectacular More
by Barry.gold2023
February 19, 2025
Had a good experience test driving and buying a Bronco Outer Banks. Sales personnel were helpful and professional. Outer Banks. Sales personnel were helpful and professional. More
by Mike S
February 19, 2025
Very helpful and kept a positive and positive and respectful attitude even when I couldn’t stop asking questions. Never hesitated to make sure I understood the situation at hand. respectful attitude even when I couldn’t stop asking questions. Never hesitated to make sure I understood the situation at hand. More
by davidbrad
Employees Worked With
February 19, 2025
Kirill was outstanding. Made it simple and easy. Fully informed me about the car and options available. Just a smart kind young man you should be proud to have on your t Made it simple and easy. Fully informed me about the car and options available. Just a smart kind young man you should be proud to have on your team. Thanks for making this simple. It’s my first Ford, and am so grateful for his service and will call on him again later this year when I have to buy my daughter a car! More
by tdestates
Employees Worked With
Other Employees :
Thanks also to Adrianna for setting me up!
February 19, 2025
We were very pleased with how Arlington Heights Ford treated us with courtesy and respect. We purchased this car from out of state (Iowa) and they were willing to hold it for us for a $1,000 deposit. T treated us with courtesy and respect. We purchased this car from out of state (Iowa) and they were willing to hold it for us for a $1,000 deposit. They removed a tracking device that we had not agreed to purchase. The car was in better shape than we expected, as they did some body work that fixed some blemishes that were on the photos. It was detailed well. Our salesman, Sam was particularly helpful. Buying a car can come with lots of anxiety and Sam's quiet spirit and patience in talking things through was excellent. More
by dave@stonebrook.org
February 19, 2025
Great service from everyone great experience overall experience. Elliot was great, did an amazing job. experience. Elliot was great, did an amazing job. More
by Jgold
February 18, 2025
I just want to take a few moments to thank Elliott. I found myself in a rut, and he went above and beyond to help me get through my situation. This is the second car I've purchased from him, and he's a I found myself in a rut, and he went above and beyond to help me get through my situation. This is the second car I've purchased from him, and he's always gone above and beyond, checked in with me, ect. I highly recommend purchasing from him if you're in need of a new car. He's the best. More
by Rackic86
Employees Worked With
February 18, 2025
Nice service . John Burzawa very professional , knowledgeable , honest and helpful person. I will come again. John Burzawa very professional , knowledgeable , honest and helpful person. I will come again. More
by Desaheating
Employees Worked With
