Archer Volkswagen

Great experience with Archer Volkswagen! Special thanks to Jin for going above and beyond when I had an issue with my vehicle. Even with aftermarket equipment that could have complicated thi Special thanks to Jin for going above and beyond when I had an issue with my vehicle. Even with aftermarket equipment that could have complicated things, Jin was understanding, professional, and never made it a big deal. Truly appreciate the excellent customer service and willingness to help. Highly recommend Archer Volkswagen and Jin! More

Very professional and courteous service. The place is clean and the salesmen are not pushy. Recommend them highly The place is clean and the salesmen are not pushy. Recommend them highly More

I only have experience with the Service Department. They are efficient and honest. Very competitive price too! Keep it up and best luck to everyone! They are efficient and honest. Very competitive price too! Keep it up and best luck to everyone! More

They were so helpful and kind and just one hour they finished the paperwork and I got the key and ready to go finished the paperwork and I got the key and ready to go More

Dealership is fine, but why does service add 4% for credit card. And why is debit 4% add? Will most likely take to local auto shop in future credit card. And why is debit 4% add? Will most likely take to local auto shop in future More

Fast, friendly, great communications. Highly recommend. I give them repeat business. I like the way they have all of my warranty and repair records readily available. Highly recommend. I give them repeat business. I like the way they have all of my warranty and repair records readily available. More

Fast and easy after couple days of negotiations 👍 hopefully the warranty and maintenance program will be as good as its written on the contract! hopefully the warranty and maintenance program will be as good as its written on the contract! More

Archer service does a good job and are easy to schedule service with at a convenient time. service with at a convenient time. More

I made an appointment for my car to get an oil change. My 20 year old au pair dropped the car off and was upsold by an employee to instead get an 80k mile maintenance package. When I picked up my car to m My 20 year old au pair dropped the car off and was upsold by an employee to instead get an 80k mile maintenance package. When I picked up my car to my surprise my bill was $950. I was told there is nothing they can do. Highly upsetting that the driver of the car can sign off for things without the owner approving. More

My experience with Archer Volkswagen has been extremely disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by th disappointing, both in terms of customer service and the overall condition of the dealership. As a loyal customer, I was genuinely surprised by the complete lack of goodwill or willingness to help us when we faced an unexpected battery issue with our 2024 VW Tiguan. I simply asked whether the dealership could offer a courtesy or some assistance, considering our customer relationship, but there was no meaningful effort to find a reasonable solution. I spent eight years working as a Marketing Manager at Audi, so I understand the automotive industry and, more importantly, the importance of customer loyalty, goodwill gestures, and warranty-related customer care. I know firsthand that there is often a way to help customers when a business genuinely wants to preserve a relationship. Unfortunately, Archer’s handling of this situation left me feeling that there was no genuine intention to help us or treat us fairly. Beyond the service itself, the dealership’s physical condition is equally disappointing. The infrastructure looks severely neglected, dirty, and almost abandoned. Frankly, it resembles a low-end repair shop rather than an authorized Volkswagen dealership. The state of the facilities is unacceptable and does not reflect the standards or professionalism customers should expect from an established automotive brand. From the lack of customer care to the neglected facilities, the entire experience has been deeply disappointing. Customer loyalty should mean something, and customers should not have to beg for basic consideration. I will not be returning to Archer Volkswagen, and I cannot recommend this dealership based on my experience. More