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Acura of Berlin - Service Center

Berlin, CT

4.7
632 Reviews
Call Service Center (860) 846-4974

632 Reviews of Acura of Berlin - Service Center

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January 31, 2025

They handled my car very well and informed me on more information about my car I did not know More

by JACKCLANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jack, feel free to contact us at your convenience. Eric Diaz General Manager 860-829-3787

January 31, 2025

There was little waiting for my service appt. ,and my service was completed in a timely manner. Overall a pleasant experience. More

by Keithbacon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Heiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Acura of Berlin responded

Thank you, Keith! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 31, 2025

Dealer completed both recalls on MDX without difficulty and were very professional. Very easy process. More

by Pctrovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 28, 2025

I was very happy with the service and people working around my car Thank you very much More

by ALICJA.LENIART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 24, 2025

They did a Good job. Very clean place and very professional - answered my questions-appreciate- thanks More

by marciesudol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Acura of Berlin responded

Thank you, Marcie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 22, 2025

Great service and very professional. The dealership was very professional and it’s design and layout. More

by Jseagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 17, 2025

Great Customer Service. I Was In And Out Without Any Issues. They Did A Gret Job On My Truck.. More

by THEOSARGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Acura of Berlin responded

Theo, Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 17, 2025

I received excellent service and The staff explained to me thoroughly with the issue with my car was. More

by dalew2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 09, 2025

Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. More

by Noah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Acura of Berlin responded

Noah, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 06, 2025

Very friendly, all calls on time, great to work with, highly recommend, thank you very much much More

by paul12427
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Paul, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

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