Acura of Berlin - Service Center

Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason. Matthew is very nice and polite which is the only positive thing I can say about the department. For the last 3 years I've been taking my brand new car in for service and problems (and there's been a lot) and other than a couple of times, there's been a problem every time. There's no sense of urgency to return phone calls for days, parts not being ordered which causes delays, problems not being fixed or even addressed, and just absolute disregard for customer needs. I have no clue why I am having such bad luck with the services when all other reviews are great. Truly disappointing. More

Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had replaced was sitting on the floor of my back seat with no explanation, though I got one later. Finally, it was expensive and I wasn't sure how well they inspected the brakes on the multipoint inspection, but I will bring it back if there's any problem. Car felt good driving home. Thanks! More

Exceptional service department. Friendly staff. Quick turn around and thorough repairs. Highly recommended for vehicle needs. Friendly staff. Quick turn around and thorough repairs. Highly recommended for vehicle needs. More

Hello all, This was my first experience with an ACURA Dealership and I believe in many cases first impressions are everything, the staff informative and help full I received follow up's and call back's. Dealership and I believe in many cases first impressions are everything, the staff informative and help full I received follow up's and call back's. Satisfied with the service. More

I had never had no issue with this dealer nice super clean very polite people clean very polite people More

First time being there not bad quick with the service. Wasn't expecting for my service to be that quick Wasn't expecting for my service to be that quick More

Very nice and polite. Also very informative. Everything went great and easy. Would do business with them again Also very informative. Everything went great and easy. Would do business with them again More

Hold my car for a day , no loaner car, Got back car at end of day when need pick up my kids with one car that need share with wife . Told me stuff that they did to it and on camera seen something differen end of day when need pick up my kids with one car that need share with wife . Told me stuff that they did to it and on camera seen something different that the claim And this is not first time More

Took care of the issue and vehicle now runs great. really liked the video review really liked the video review More

Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. It's always a pleasure coming in to service my car. Mathew is always gracious too. More