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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
970 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 970 reviews

September 26, 2023

Understands customer needs and listens to what is being asked. Empathetic to the customers needs. More

by PACOPPOLA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Sep 27, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

September 25, 2023

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice. More

by Cdbekb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 26, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

September 24, 2023

Service was OK, I thought they were expensive. They also forgot to check the tire pressure. More

by RBOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 25, 2023 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you. We hope you will visit us again. Tony Braglia General Manger 860-829-3780

September 24, 2023

They do such great work and they let you know everything that you need done I’m always pleased with the service More

by S.CUNNINGHAM7038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 25, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

September 21, 2023

I would highly recommend Acura of Berlin. Erica Casey was AWESOME. She provided Exceptional Service - Very Professional and Extremely Helpful. It was a true pleasure to do business with More

by Suecag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Casey
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Sep 22, 2023 -

Acura of Berlin responded

We are very happy to hear that Erica provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

September 21, 2023

Always a great experience with Jess at Acura of Berlin. She's me go to service advisor! More

by DJFR3AKSTAR
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
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Sep 22, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 20, 2023

Car was promised at specific time and they delivered. Friendly service. We use them again. More

by P&PD
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service, Jessica Sharpe
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Sep 21, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

September 20, 2023

All work completed, no surprises. Made good recommendations, work completed in a reasonable time. Kept me informed of progress. More

by APARILLO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 21, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

September 19, 2023

I felt the dealer said what they stated. This is very important to me to avoid back and forth. More

by Stepet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 20, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

September 19, 2023

Upon entering the dealership until completing the purchase of my new vehicle I feel like I dealt with friendly and knowledgeable people at Acura of Berlin. Robert who I had the honor of dealing with More

by DCowen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Gonzalez
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Sep 20, 2023 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Tony Braglia General Manger 860-829-3780

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