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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 969 reviews

November 01, 2023

Keith is a great Service Rep. and provides excellent customer service. Great and professional job Keith!! More

by DSAMORE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Acura of Berlin responded

It's great to hear that Keith and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

October 31, 2023

Everyone I spoke to was very pleasant. I had to pay almost $400 more than I expected but I had to get the service. More

by Thc1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

October 31, 2023

Great service. Great communication before I brought my car in and also on day of service. Ready fast too. More

by JUDISQUADRITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Matt checked me out. Great service , Jessica Sharpe
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Nov 01, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

October 28, 2023

Great customer service. Timely and efficient. Explained everything that was needed and what could wait. More

by ESTEARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Oct 30, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

October 27, 2023

Pleasant and efficient. No surprises. I recommend this dealership. I am a long time customer. More

by ANGELA.LUISTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 30, 2023 -

Acura of Berlin responded

Anglea, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

October 26, 2023

They do a great job. They are always very easy to deal with and the waiting area is very comfortable. More

by SHAWN.MCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Acura of Berlin responded

Shawn, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

October 25, 2023

Excellent customer service from the service department! I will be back for service again. Thank you . . , More

by pat46
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

October 24, 2023

Didn't have to wait long at all for service on my car and Jessica kept me up to date and knowledgeable More

by malhartfield
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
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Oct 24, 2023 -

malhartfield responded

The oil change service I had at Acura in Berlin was expedient and Jessica’s experience and knowledge made my time spent waiting was well worth the wait. I always take my car for oil changes to Acura in Berlin. The staff there are very friendly

Oct 24, 2023 -

Acura of Berlin responded

We are very happy to hear that Jessica provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

October 23, 2023

The agents are very communicative and keep you up to date with your vehicle’s status More

by ALBERTZUCCHETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Oct 23, 2023 -

Acura of Berlin responded

Albert, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

October 23, 2023

My car was fixed and delivered as promised. I would recommend this dealership to anyone needing repairs. More

by JMSPICER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith and Jessica met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

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