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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 969 reviews

November 15, 2023

State of the art service center. Excellent customer service. Highly recommend. I get everything done here. More

by labedas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

November 15, 2023

Acura of Berlin provides great customer service, good communication about what is being done and the cost. Keith is very friendly and nice to work with. More

by bethers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 15, 2023

Always reliable- Keith is always professional and helpful- caring and honest. He keeps me coming back to Acura of berlin More

by Deb
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 15, 2023 -

Deb responded

Keith Davis is amazing - always helpful, professional, and caring. He keeps me coming back to Acura of Berlin. I request him and actually will wait for him if an appointment is not available when I want to come in. Matthew is also great-

Nov 15, 2023 -

Acura of Berlin responded

Deb, We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

November 15, 2023

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations. More

by MKVELEZ1199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey, Diyan Sheikh
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Nov 15, 2023 -

Acura of Berlin responded

Congratulations on your new vehicle! We are so glad that Erica had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Tony Braglia General Manger 860-829-3780

November 13, 2023

I am happy with the change of oil and filter in my car. Thank you for your great job! More

by BELTRAN.MARLENE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Acura of Berlin responded

Marlene, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

November 12, 2023

Erica was great to work with, patient and great to work with. She was awesome More

by tineg74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Casey
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Nov 12, 2023 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that Erica was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Tony Braglia General Manger 860-829-3780

November 11, 2023

Assessed my problem and it was resolved in lass than an hour. Great visit as usual. More

by Rbart911
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Nov 12, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

November 10, 2023

Nice enviroment and clean. Little shower to get work done but not horrible All i have More

by kernpete
Recommend Dealer
Yes
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Nov 11, 2023 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Braglia General Manger 860-829-3780

November 10, 2023

How do you charge for a software update! ?!?! Acura faulting software and I get charged for it. That’s ridiculous!!!! Never buying an Acura again! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Sharpe
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Nov 11, 2023 -

Acura of Berlin responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Eric Diaz General Manger 860-829-3780

Nov 11, 2023 -

Josh responded

I just can’t believe Acura charges for a software update! That is not the way to do business. But I realize you have to pay an employee to do the work, but 730.00 is just outrageous!!! I literally will not buy a Honda product again! And you just me an 180.00 for a service charge! Come on. Really?!?!?

November 10, 2023

Jessica was extremely Professional, Helpful, and thouroughly answered all of my questions. Thank you Jessica! More

by lomaglio4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Nov 11, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Jessica was able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

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