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Acura of Berlin

Berlin, CT

4.8
961 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 961 reviews

November 08, 2024

I did enjoy salesman leonard. Although he states started recently seems to enough what he does. Was very helpful. More

by Maria116371
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonard
Nov 10, 2024 -

Acura of Berlin responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Maria, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Eric Diaz General Manager 860-829-3787

November 08, 2024

Acura of Berlin has helped me quickly twice in just one month as I experienced two unexpected repairs. Communication is great! Customers feel welcome and heard! More

by Murph51426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 08, 2024

Keith is wonderful to work with! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! More

by RONPAC31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyrus
Nov 10, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 08, 2024

Excellent experience because of our salesperson Jim Pompei. He was very busy with other customers when we first met him but he was able to juggle everyone and still paid attention to us. More

by KEVIN.WEIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Kevin, please let us know. Eric Diaz General Manager 860-829-3787

November 08, 2024

This was my first visit to Acura of Berlin. I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left More

by MISSSHY19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Acura of Berlin responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787

November 06, 2024

James knew the assignment! He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pr More

by Lily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Acura of Berlin responded

Lily, we are so glad that James had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

November 06, 2024

Staff was very friendly and the atmosphere was very welcoming. The sales person was very knowledgeable . . More

by IRENE.MURPHY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Acura of Berlin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

November 05, 2024

Service was promoted. Dealer was nice inside . Service people were nice . Location was good for me . More

by Lnr27luis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

November 04, 2024

Great service advisor! 1 issue tho, not service related , mark in paint since purchased please call me More

by Raulukaitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Eric Diaz General Manager 860-829-3787

October 31, 2024

Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason More

by s.mustabasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Acura of Berlin responded

Thank you for sharing your experience with us. We sincerely apologize for the repeated inconveniences you’ve faced with your new MDX. We recognize the frustrations that come with dealing with issues like the squeaking seat, which led us to replace the seat frame, the cup holder replacement, and addressing minor wind noise by replacing the molding. Additionally, we prioritized the recalls, such as the FAKRA cable for your radio, completing them as soon as possible. To acknowledge your concerns further, we provided a discount on your recent maintenance service as a way of making amends for the inconvenience these small defects have caused. At Acura of Berlin, we strive to go above and beyond to resolve any manufacturer defects, aiming to provide the best possible experience. This commitment is why so many of our customers have shared positive experiences with us. We understand the disappointment in facing multiple issues with a new vehicle, which is why we reached out to you three times, leaving voicemails to ensure your concerns were not only heard but addressed with urgency. We value you as a client and appreciate your patience, and we’re here to continue supporting you however possible. Eric Diaz General Manager 860-829-3787

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