Acura of Berlin
Berlin, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 961 reviews
I did enjoy salesman leonard. Although he states started recently seems to enough what he does. Was very helpful. Although he states started recently seems to enough what he does. Was very helpful. More
Acura of Berlin has helped me quickly twice in just one month as I experienced two unexpected repairs. Communication is great! Customers feel welcome and heard! month as I experienced two unexpected repairs. Communication is great! Customers feel welcome and heard! More
Keith is wonderful to work with! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! More
Excellent experience because of our salesperson Jim Pompei. He was very busy with other customers when we first met him but he was able to juggle everyone and still paid attention to us. Pompei. He was very busy with other customers when we first met him but he was able to juggle everyone and still paid attention to us. More
This was my first visit to Acura of Berlin. I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left with a new lease. My salesman was Adam. He was very knowledgeable and answered all of my questions and concerns. I did not feel pressured or pushed. He is he guy to go to. More
James knew the assignment! He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pr He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pride in what he does. Customer service rating is an A+ for me! More
Staff was very friendly and the atmosphere was very welcoming. The sales person was very knowledgeable . . welcoming. The sales person was very knowledgeable . . More
Service was promoted. Dealer was nice inside . Service people were nice . Location was good for me . Dealer was nice inside . Service people were nice . Location was good for me . More
Great service advisor! 1 issue tho, not service related , mark in paint since purchased please call me 1 issue tho, not service related , mark in paint since purchased please call me More
Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason. Matthew is very nice and polite which is the only positive thing I can say about the department. For the last 3 years I've been taking my brand new car in for service and problems (and there's been a lot) and other than a couple of times, there's been a problem every time. There's no sense of urgency to return phone calls for days, parts not being ordered which causes delays, problems not being fixed or even addressed, and just absolute disregard for customer needs. I have no clue why I am having such bad luck with the services when all other reviews are great. Truly disappointing. More