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Acura of Berlin

Berlin, CT

4.8
970 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 970 reviews

May 31, 2024

Jonathan was excellent. This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m More

by Naya88.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

May 31, 2024

Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious th More

by johnson5000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Claudia and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

May 31, 2024

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work lat More

by BURRELLR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Andrzeicik
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman
Jun 01, 2024 -

Acura of Berlin responded

Thank you for bringing this to our attention. We take such matters very seriously and have conducted a thorough investigation. Our due diligence included: 1. Personal one-on-one questioning of all team members. 2. Reviewing the dealership's security camera footage with the police officer. 3. Cooperating fully with the local police. 4. Inviting a police officer to join us in searching the area where your TLX was serviced, as well as the bathroom, technician locker room, lost and found, and all other possible areas suggested by the officer. From my experience, many items tend to be misplaced by clients due to forgetfulness or simply misplacing the item. We highly encourage our clients to secure their belongings in the trunk or glove compartment to ensure events like these are avoided. We apologize for any inconvenience this situation has caused and assure you that we have done everything possible to resolve it. If you have any further questions or concerns, please do not hesitate to reach out. Sincerely, Eric Diaz General Manager

May 30, 2024

I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excel More

by KLARAMEE03
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Brahushaj
May 31, 2024 -

Acura of Berlin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

May 29, 2024

Johnathan was very effective in helping me resolve part of my problem. I will go back next month to address the other problem. He stayed in contact step by step and I appreciated that. Very nice guy! More

by Tka Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

May 28, 2024

Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon. More

by Wendy Schmendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim and the team met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

May 24, 2024

My experience with Acura of Berlin was excellent. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times. More

by ignb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 23, 2024

The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a More

by CCARLOZZI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Acura of Berlin responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Eric Diaz General Manager 860-829-3787

May 18, 2024

Service advisor was very courteous and knowledgeable and also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process More

by RJFXR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

May 18, 2024

Great customer services, easy to deal with. Thanks to Claudia and Brandon for taking care of us in this process. More

by Samuel perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Claudia and Brandon met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

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