Acura of Berlin

Jamie was great. She knew I had to be out of there in an hour for doctors appointment and she made it happen! She knew I had to be out of there in an hour for doctors appointment and she made it happen! More

Jim was great to work with. The dealership has no haggle pricing, which is so much easier. He helped me through the process, even after I changed my mind on which car I wanted. The dealership has no haggle pricing, which is so much easier. He helped me through the process, even after I changed my mind on which car I wanted. He was very professional throughout the whole time. I would definitely recommend anyone to go to Acura of Berlin and work with him. More

Prompt. and explained the service to be performed. Asked if vehicle had any issues to be looked at. Very friendly service tech. and explained the service to be performed. Asked if vehicle had any issues to be looked at. Very friendly service tech. More

Erik was outstanding with all his help. He helped me thru the process, gave me a ride to the bank, brought me home, explained all my car features, brought me on a test drive, and cancelled He helped me thru the process, gave me a ride to the bank, brought me home, explained all my car features, brought me on a test drive, and cancelled my old plates. More

Excellent service! I would not take my car anywhere else. Staff is friendly, helpful & informative. I would not take my car anywhere else. Staff is friendly, helpful & informative. More

A dealership that’s close to home and who is also very helpful with their service helpful with their service More

**Excellent Experience at Acura of Berlin** My husband and I recently purchased a new vehicle from Acura of Berlin, and our experience was great.From the moment we walked in, we were greeted with husband and I recently purchased a new vehicle from Acura of Berlin, and our experience was great.From the moment we walked in, we were greeted with a warm welcome and treated with the utmost professionalism. The dealership's atmosphere is friendly and inviting, making the car-buying process smooth and stress-free. The salesman was knowledgeable, taking the time to understand our needs and guide us through the various options available. He was patient, answering all of our questions.We were particularly impressed with the MDX Type S, which met all of our criteria for performance, comfort, and style. The purchasing process was streamlined and efficient, with clear communication at every step. What stood out the most was the exceptional customer service. The staff went above and beyond to ensure that we were satisfied with our purchase, from offering a detailed walkthrough of the vehicle’s features to providing excellent after-sales support. Overall, our experience at Acura of Berlin was fantastic, and we couldn’t be happier with our new vehicle. We highly recommend this dealership to anyone in the market for a new car—it's clear they prioritize customer satisfaction and quality service. More

No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. products and customers needs. I've always feel welcome when I'm in there show room or service department. More

Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service. More