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Acura of Berlin
Berlin, CT
971 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 971 reviews
September 03, 2024
Claudia was such a pleasure to work with. So knowledgeable. Such a smooth and seamless process. Would highly recommend Claudia for your next car purchase! So knowledgeable. Such a smooth and seamless process. Would highly recommend Claudia for your next car purchase! More
by trihar76
Employees Worked With
September 02, 2024
Could be the best buying experience I've ever had. Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as ge Stopped in at lunch time to a warm welcome by Lucia's. That was the start of a great experience Jim Pompei finished up with fantastic patience as getting insurance binder/cards took several emails (my insurance people couldn't seem to get it right) and he stayed completely positive through it all. Then to complete the sales deal Jim turned me loose on Tom. Another total professional to complete the total experience. This team...Lucius,, Jim and Tom total 5 star team!!! More
by johnaburger55
August 30, 2024
The people are competent, helpful and friendly. I feel safe in my car after having it worked on. I feel safe in my car after having it worked on. More
by Jtbassell
Verified CustomerEmployees Worked With
August 30, 2024
Very professional and friendly and has your vehicle in and out in a timely manner and out in a timely manner More
by Jules
Employees Worked With
August 30, 2024
My experience here has always been nothing more than amazing. Clean environment and friendly staff amazing. Clean environment and friendly staff More
by Jules
Employees Worked With
August 28, 2024
Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it. how seamless the experience was! Love it. More
by cdij
August 28, 2024
Had a great experience with Claudia and Acura Berlin! They were great and super helpful. Would highly recommend using them for your Acura purchase They were great and super helpful. Would highly recommend using them for your Acura purchase More
by Mditomm6
Employees Worked With
August 28, 2024
All aspects of the process were managed, professionally, timley, friendly and customer focused. They were informative but did not try to convince me into purchasing add-on that I did not want. timley, friendly and customer focused. They were informative but did not try to convince me into purchasing add-on that I did not want. More
by bstevqm
Employees Worked With
August 27, 2024
Buying experience was adequate. Process took longer than it should have, and a mistake was made in the finances although it was corrected. Process took longer than it should have, and a mistake was made in the finances although it was corrected. More
by DENHART67
August 23, 2024
Pleasant, accommodating and professional. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem. More
by jrosa1178
Employees Worked With
