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Acura of Berlin
Berlin, CT
961 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 961 reviews
November 13, 2024
"I am beyond outraged by my experience at Acura of Berlin. Not only did I encounter deeply concerning behavior from Jonathan, who contacted me via his personal device to beg me not to leave a review, Berlin. Not only did I encounter deeply concerning behavior from Jonathan, who contacted me via his personal device to beg me not to leave a review, but I also have reason to believe that the service department intentionally damaged my vehicle, endangering my family’s safety. This is not just unprofessional – it is reckless, unethical, and potentially criminal. The fact that this dealership allows such behavior to go unchecked raises serious legal and ethical questions. The general manager’s complete failure to exercise proper oversight has not only compromised the integrity of this dealership but has also put innocent customers at risk. My family’s safety should never be jeopardized due to a dealership's negligence or malicious actions. I am currently exploring all legal avenues to ensure this matter is thoroughly investigated and that accountability is enforced. I strongly urge anyone considering Acura of Berlin to think twice and consider the risks involved. This dealership needs immediate, sweeping changes in leadership and ethics, or it should face the full consequences for its blatant disregard for customer safety and trust." More
by David Medeiros
Verified Customer
November 12, 2024
Easy in and out, no issues. Would like help with my radio, but didn’t mention when I was there. Would like help with my radio, but didn’t mention when I was there. More
by cdklotz
November 12, 2024
After having a horrible experience at executive of North Haven I went in and worked with Jim who didn’t have me speak to Brandon due to the experience that I had it seemed like they were going to do what th Haven I went in and worked with Jim who didn’t have me speak to Brandon due to the experience that I had it seemed like they were going to do what they could to make a right of the situation which at first they did by getting the vehicle that I want transferred but once I took possession of the vehicle I started noticing things that were missing in the follow up to getting the things that I needed just wasn’t there and still to this day I’m still missing things that I was told would be an easy fix I deeply regret purchasing a vehicle from this auto group and would never refer anyone More
by SHAQUILLE_ROMAN
November 11, 2024
Great experience as always, I have bought multiple vehicles from this establishment and Brandon and James are great to work with. vehicles from this establishment and Brandon and James are great to work with. More
by Breweradam30
November 11, 2024
Brandon, Jim & Claudia were extremely helpful with my car buying process. I will recommend anyone in the market for a vehicle , to go to Acura of Berlin. Excellent customer service. buying process. I will recommend anyone in the market for a vehicle , to go to Acura of Berlin. Excellent customer service. More
by pompeisarina
Employees Worked With
November 11, 2024
Excellent people kept me informed of the progress with my car and did a very nice job. car and did a very nice job. More
by ADMCALLISTER
November 09, 2024
The dealership/service center is prompt and professional. I like taking my car to the Berlin location. I like taking my car to the Berlin location. More
by MCG110103
Employees Worked With
November 09, 2024
All personnel there are very pleasant and helpful. I believe it is a very honest organization I believe it is a very honest organization More
by JOBRIEN10
November 08, 2024
Easy time dealing with Claudia from start to finish. Transparent pricing. Very clean cars and good warranty Transparent pricing. Very clean cars and good warranty More
by RYANSIR64
November 08, 2024
Very Good service. Friendly people’s .I’m will come back and highly recommended . So please for these service. Friendly people’s .I’m will come back and highly recommended . So please for these service. More
by sonnguyen8
Employees Worked With
