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Acura of Berlin
Berlin, CT
999 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 999 reviews
December 27, 2024
The showroom was very impressive filled with new automobile and decorated with flowers. The salesmen were accommodating and knowledgeable about the products , i dint feel pressured at all. It was a automobile and decorated with flowers. The salesmen were accommodating and knowledgeable about the products , i dint feel pressured at all. It was a good experience. More
by WIRENUT801
December 27, 2024
Not professional at all. Brought suv there to be fixed wasn’t fixed had to bring back next day. The adviser Jonathan stated to me that they had a worker that has been getting Brought suv there to be fixed wasn’t fixed had to bring back next day. The adviser Jonathan stated to me that they had a worker that has been getting several complaints working on my suv and he was sorry. And he was going to have another worker look into my suv . Jonathan calls to state the worker left stuff loose when replacing the parts. Then they kept it for 3 days more and tells me everything fix no noises etc. my suv sounds the same as to when I brought it to them. And drive worst then when I brought it to Acura .On top of the manger Racheal who is very unpleasant and snotty. After I told her I will leave a bad review she says do what I need to do. She is very unprofessional warning be aware of the sloppiness here at the Acura in Berlin!!!!! Not satisfied at all on top of they don’t want to refund you. For there poor work that wasn’t done correctly… who has the time to keep going back to the dealership and waiting for hours when there supposed to get it right the first time as there signs posted says!!!! More
by Desmondgregor28
Verified CustomerDecember 23, 2024
The Price was very competitive and sales rep was on top of any questions or concerns I made of any questions or concerns I made More
by THECHOONES
December 22, 2024
No ride back home and no loan car. Acura was used to be good 3/4 years ago. Acura was used to be good 3/4 years ago. More
by J3CHERIANP
Employees Worked With
December 22, 2024
Exceptional customer service received by Lucius, Leo and Tom. They are personable, professional, knowledgeable, a pleasure to work with and let you feel at ease. Leo “the best sales person ever. Job well d Tom. They are personable, professional, knowledgeable, a pleasure to work with and let you feel at ease. Leo “the best sales person ever. Job well done . More
by OMINICORN
December 22, 2024
They are very helpful and friendly, make sure your comfortable, service is awesome they will help you get what you want. Thank you guys love my car comfortable, service is awesome they will help you get what you want. Thank you guys love my car More
by ZEKEMERC
December 20, 2024
Great customer care! ! Jim was very easy to work with and made the whole car buying experience a pleasure. He was very friendly, professional, and easy to work with! ! Jim was very easy to work with and made the whole car buying experience a pleasure. He was very friendly, professional, and easy to work with! More
by SIMONMONIQUE
December 19, 2024
Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you More
by maribelfeets
Employees Worked With
December 18, 2024
Had no issues all went well and smooth great service cold waters l Thanks guys waters l Thanks guys More
by N-bello
December 18, 2024
Jim Pompeii , Brandon Hines and Tom their finance manager were top notch all across the board. They were transparent, honest, thorough and gave me a more than fair price with even better buying experience. H were top notch all across the board. They were transparent, honest, thorough and gave me a more than fair price with even better buying experience. Highly recommend both gentlemen and Acura of Berlin in general. More
by CAETANO6
