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24 Ford of Easton
South Easton, MA
1,084 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,084 Reviews of 24 Ford of Easton
October 02, 2018
Great service department. I have to say that Bay State Ford, especially Martha, has always given me great service. From scheduling the appointment, to setting up me with a loan I have to say that Bay State Ford, especially Martha, has always given me great service. From scheduling the appointment, to setting up me with a loaner car, it has always been easy. They take great care of the car, always returned clean. The loaner car is great as I am a realtor and depend on my car to work. This past service was for the tailgate pistons, needed new ones. Also my backup camera was not functioning well. Both needed some parts, the camera software was updated. I got to keep the loaner car, they got the parts the next day and I picked up my car. No problems at all, as always!! More
by MARLENEWASSERSTEIN
Verified CustomerEmployees Worked With
Martha
October 02, 2018
Excellent service great We bought our Ford Escape at the Ford dealer ship in Easton,Ma. We love our Escape! We take our Escape to the Quick Lane at Baystate for maintenance We bought our Ford Escape at the Ford dealer ship in Easton,Ma. We love our Escape! We take our Escape to the Quick Lane at Baystate for maintenance and the service is excellent! I recommend Baystate Ford in Easton,Ma for anyone who wants a great vehicle and exceptional service! More
by KEVIN06
Employees Worked With
Christine Coriaty, Chuck Jones, Uirys Gomes, Patrick Gloss, Rob Sanford, Derek St. Ours
October 02, 2018
Quick lane I love the convenience of the quick lane, great staff all around. Waiting area is always clean. I always love what kind of work that they can do in t I love the convenience of the quick lane, great staff all around. Waiting area is always clean. I always love what kind of work that they can do in the quick lane. More
by PAPABRIZ
Employees Worked With
Chuck Jones
October 02, 2018
Oil Change & Tire Rotation Had a scheduled appointment on 9/29/18 at 10:00am. Arrived early just incase they could take me early, big mistake! Sat in waiting room and watched i Had a scheduled appointment on 9/29/18 at 10:00am. Arrived early just incase they could take me early, big mistake! Sat in waiting room and watched inspection sticker customers come in and get serviced before me while I waited. My truck was finally moved into the bay for service at 11:05am where it sat for a few more minutes. Finally they started working on it and at 12:10pm, my truck appeared at the service door completed. No charge for the oil change but cost $19.95 for the tire rotation. After two hours and fifteen minutes I was finally able to leave. When reading my service receipt, I noticed the last sentence stated that my rear rotors were in poor shape and no one ever talked to me about them. How can rotors be in poor shape on a 2018 F-150 with 5400 miles on during the first oil change???? If they would have waved the tire rotation charge I wouldn't have been so upset but nope, Ford needs every nickel to pay for their recalls. More
by BOSTONBEEFCR
Employees Worked With
Jennifer (Service Advisor)
October 02, 2018
Professional and personal Very professional with outstanding attention to my personal needs. A family business that takes considererable lengths to service the customer. It’s n Very professional with outstanding attention to my personal needs. A family business that takes considererable lengths to service the customer. It’s nice to see the customer not considered just a number. More
by Frpanta@comcast.net
Employees Worked With
Patrick Gloss, Dwayne Macek, Stephen Lemish
October 02, 2018
Very unprofessional Went there for a brake work on my truck. first they said someone was checking the brakes then.when it was sitting in the parking lot. I had to tell t Went there for a brake work on my truck. first they said someone was checking the brakes then.when it was sitting in the parking lot. I had to tell them it was there. then I was told they had all the parts except a few small parts which would be there in the morning. when I called the next day at 3pm I was told the parts were already in but the guy doing my truck was doing oil changes. They were also suppose to line the front end up. I had to return the next day because they didn't do it . It took the guy 3hrs and he still didn't do it right. More
by ENG7X
Employees Worked With
I did not work with any of them
October 02, 2018
Frustrating - Confusing - Very Unsatisfactory I brought my car in to have the front driver's side tire re-sealed because it wasn't holding air. I've done this many times and have been told that t I brought my car in to have the front driver's side tire re-sealed because it wasn't holding air. I've done this many times and have been told that this is a "known circumstance"...that crud builds up at the point-of-seal which compromises the seal. The tech looked at my tire, found nothing wrong, and was going to put the tire back on the car, without doing the bead seal. The guy behind the counter was going to charge me $37 for doing nothing. I had to ask if the bead seal was done and his answer was "Oh, you want us to do that??" Yes...yes I do want you to do that as the tire won't hold air. This quick procedure should have only taken 30 minutes or so. I was there an hour and a half, if not longer. Finally, the charge for this was $37 when every other time I've had this done the charge was only $15. When I asked about the price difference, they told me the $15 was an error, which I don't agree with because it was $15 every other time I'd had this procedure done. I was overcharged this last time and I'm very unhappy with my service. More
by jsdefilippo
Employees Worked With
I have no names to give you.
October 02, 2018
Quick and easy! Came to have a recall airbag replaced. Stephany was amazing at the service desk and super nice. Had my car back before lunch time. Thanks! Came to have a recall airbag replaced. Stephany was amazing at the service desk and super nice. Had my car back before lunch time. Thanks! More
by JLYNA522
Employees Worked With
Stephany Alves
October 02, 2018
No pressure sales Price was the same as the price on the internet. Much to my surprise they were honest with their listing. Not expected from dealerships nowadays. Smoo Price was the same as the price on the internet. Much to my surprise they were honest with their listing. Not expected from dealerships nowadays. Smooth transaction all the way through the buying process. More
by toytrucker251
Employees Worked With
Antoinette Smith, Christine Coriaty, Bill Capece
October 02, 2018
Great Service We brought in our explorer for the usual oil change /tire rotation & a 60,000 mile check up. We also had issue with navigation/fobs & error on dash r We brought in our explorer for the usual oil change /tire rotation & a 60,000 mile check up. We also had issue with navigation/fobs & error on dash relating to be in park mode. The service rep “Stephanie” was the best. She went all our issues & what would need to be done. Was a great experience! More
by FRYET
Employees Worked With
Stephanie. Servicr
