24 Ford of Easton

The customer service was excellent. The communication was great. They were very helpful in telling me exactly what was wrong. They fixed my car very fast. great. They were very helpful in telling me exactly what was wrong. They fixed my car very fast. More

Chuck was very informative, kind, very courteous. It was a very pleasant experience, I felt comfortable dealing with Chuck and the staff. The car was ready on time As promised.. We would highly recommend se a very pleasant experience, I felt comfortable dealing with Chuck and the staff. The car was ready on time As promised.. We would highly recommend sending friends and family to Baystate Ford. Regards Krita & Jim More

The experience was very good Anthony helped through out The experience was very good Anthony helped through out the whole process and his communication level was great! He let us know what the issues wer The experience was very good Anthony helped through out the whole process and his communication level was great! He let us know what the issues were and when we could expect the repair to be completed More

I did not have a good experience purchasing My vehicle I did not have a good experience purchasing My vehicle with Ford, but the Service team has been building the faith and trust back in me. They are de I did not have a good experience purchasing My vehicle with Ford, but the Service team has been building the faith and trust back in me. They are definitely giving me a reason to believe Ford is a solid company. The Staff in the service department, from the mechanics, service-management, and the service desk are definitely upstanding people. Ford should be greatful they have such a dedicated group of individuals. John & Anthony, Thank you for taking the time to answer all my questions and Thank you to all the Mechanics for getting my vehicle up to it's proper condition and safety. Keep up the Great job! More

I recently decided to purchase a new vehicle, so visited Baystate Ford. The salesman Chuck Jones was very helpful and a pleasure to work with. Ironically enough he sold my father his truck over 10 years a Baystate Ford. The salesman Chuck Jones was very helpful and a pleasure to work with. Ironically enough he sold my father his truck over 10 years ago. I’m very happy with my decision and the experience. Scott More

My visit to the service dept in the dealership was to get a broken side mirror on my vehicle fixed. The service dept gave me a more than fair price for new side view mirror along with the cost of labor to ex a broken side mirror on my vehicle fixed. The service dept gave me a more than fair price for new side view mirror along with the cost of labor to exchange it with the broken one! These guys are thorough and precise! I would recommend them to friends and family in an instant! More

Great dealership and fantastic people. I’ve always had top notch service in both sides. My oil changes are quick and the service department is also terrific. Always keep you informed and very fair top notch service in both sides. My oil changes are quick and the service department is also terrific. Always keep you informed and very fair More

This is the second time I’ve had my Ford Fusion serviced at Baystate ford. Both times I dealt with Anthony Capece, and both times he made sure my experience was perfect! Thanks Anthony! at Baystate ford. Both times I dealt with Anthony Capece, and both times he made sure my experience was perfect! Thanks Anthony! More

Great experience. Wonderful , friendly and professional staff. Would highly recommend. I was impressed with how they worked with me on the price of the trade and to get my monthly payment to where I wante staff. Would highly recommend. I was impressed with how they worked with me on the price of the trade and to get my monthly payment to where I wanted it. More

Service was good, got to my car in a timely manner, The personnel were friendly and Courteous. I would bring my car down again. Thank You personnel were friendly and Courteous. I would bring my car down again. Thank You Edward Owerka More