24 Ford of Easton

I have lease and bought SUV from Baystate Ford for many years and has always been a 5 star experience.I will buy or lease my next SUV from Baystate years and has always been a 5 star experience.I will buy or lease my next SUV from Baystate More

Wasn't a fan of scheduling the appointment and having someone tell me that the person who mentioned the recall isn't employed there anymore as if they had given me wrong information. And I had to explain someone tell me that the person who mentioned the recall isn't employed there anymore as if they had given me wrong information. And I had to explain myself because apparently the impression I was giving off was that I'm calling for fun. Eventually she scheduled an appointment just for me to go there and that person (that apparently is "no longer there" is still working. They staff I dealt with was great though. I'm still supremely annoyed that I somehow pulled into the quick lane and parked at the exact moment my wheel rotated just enough to have a screw on top of the tire, not on the bottom, or towards the middle, the tip-top of it. The screw in the tire costing me $310 was the icing on the cake. Why have such a premium tire on a rental vehicle? So I'm never renting from the dealership again if I have to get my car fixed in the future. All in all, Scheduler infuriated me. Polite staff on location. Anthony is great. Awful rental experience. More

Hi , Christine was very nice , helped us with Hi , Christine was very nice , helped us with everything, showed all options , made sure we could find a good car to finance, everything was clear, Hi , Christine was very nice , helped us with everything, showed all options , made sure we could find a good car to finance, everything was clear, orderly, staff was respectful. Everything was excellent! More

I'm very pleased with Baystate Ford as my regular dealership. Christine has always been helpful and very pleasant to do business with, as have all the staff. Good selection of cars to chosse from and dealership. Christine has always been helpful and very pleasant to do business with, as have all the staff. Good selection of cars to chosse from and great sales team and service team too. I'll be back again when I need my next vehicle! More

...Very helpful and personable sales staff...Christine listened to what I wanted for a car, let me drive a couple of them to decide, and we closed the deal within a couple of hours time. I highly recommen listened to what I wanted for a car, let me drive a couple of them to decide, and we closed the deal within a couple of hours time. I highly recommend her and Baystate Ford too as a dependable and reliable dealership. More

I have had some good experiences and some bad here but, not because of Customer service issues. My car is a lemon! Anthony was very good to me! not because of Customer service issues. My car is a lemon! Anthony was very good to me! More

A ++++ Service from start to finish! Our 2nd truck purchased from them and we will NOT hesitate to go back there in the future!! Everyone was awesome! purchased from them and we will NOT hesitate to go back there in the future!! Everyone was awesome! More

I was contacted for a recall on my Ford Ranger, by Ford Motor company, and given an appointment right away by Baystate Ford. Upon arrival I went to the service counter and was helped in a very courteous fa Motor company, and given an appointment right away by Baystate Ford. Upon arrival I went to the service counter and was helped in a very courteous fashion right away. Work was performed and checked and I was on my way in about one hour. A very well run shop I would say. More

They do an efficient job servicing customer vehicles. The service rep was courteous and friendly. I was glad my problem was resolved in a speedy manner. service rep was courteous and friendly. I was glad my problem was resolved in a speedy manner. More

Normally we are pleased with our service from Baystate Ford, but this time we are very disappointed. First we had the "works" oil change done which included checking the tire pressure and rotating them. Ford, but this time we are very disappointed. First we had the "works" oil change done which included checking the tire pressure and rotating them. According to the truck the tire pressure is 38 and 47 on opposite corners and according to the door tag should be 35. Also, the lug nuts were loose and if we were not doing the brake repair ourselves on the vehicle I would not have noticed this until a wheel had falling off. In addition I had brought it in for a steering issue that happens during highway driving. They stated they could not find any problems with the steering, I even told them that they could take a longer test drive and I would pay the hour diagnostic but thus was not done. More