24 Ford of Easton

Very good experience. Sales rep was excellent and product knowledge extremely good. He was courteous and followed up on everything. A pleasure to do business with knowledge extremely good. He was courteous and followed up on everything. A pleasure to do business with More

Great people and service. Anthony and crew are great. Kept me informed, solved the problems, and made it convenient. He is the contact I recall working with so I am rating him. No problems with anyone. Kept me informed, solved the problems, and made it convenient. He is the contact I recall working with so I am rating him. No problems with anyone. More

I have had a great experience with Baystate Ford with every visit. Very friendly and knowledgeable staff. They made the buying experience very easy for me and my return visits for an inspection sticker every visit. Very friendly and knowledgeable staff. They made the buying experience very easy for me and my return visits for an inspection sticker and an oil change were just as pleasant. I would give more stars if possible! More

They were very honest with me and that is something I found refreshing, because you don’t always find that in all car dealerships. Thank You found refreshing, because you don’t always find that in all car dealerships. Thank You More

Drop car off for waterpump and was charged 2000 to have fixed which is outrageous. Called Ford and was reduced to 500. I was being ripped off fixed which is outrageous. Called Ford and was reduced to 500. I was being ripped off More

Great experience. Sam Pierce is an outstanding salesman who doesn’t behave like a car salesman. Very pleasant and personable to deal with. Love my car! who doesn’t behave like a car salesman. Very pleasant and personable to deal with. Love my car! More

Great service and John was exceptional he went out of his way to make the experience exceptional I would recommend highly thank you for the service way to make the experience exceptional I would recommend highly thank you for the service More

It’s good to have a service team you can rely on. The staff at Bay State Ford are always personable. They keep you informed of the status of your service. The waiting area is clean and comfortable. staff at Bay State Ford are always personable. They keep you informed of the status of your service. The waiting area is clean and comfortable. More

I have lease and bought SUV from Baystate Ford for many years and has always been a 5 star experience.I will buy or lease my next SUV from Baystate years and has always been a 5 star experience.I will buy or lease my next SUV from Baystate More

Wasn't a fan of scheduling the appointment and having someone tell me that the person who mentioned the recall isn't employed there anymore as if they had given me wrong information. And I had to explain someone tell me that the person who mentioned the recall isn't employed there anymore as if they had given me wrong information. And I had to explain myself because apparently the impression I was giving off was that I'm calling for fun. Eventually she scheduled an appointment just for me to go there and that person (that apparently is "no longer there" is still working. They staff I dealt with was great though. I'm still supremely annoyed that I somehow pulled into the quick lane and parked at the exact moment my wheel rotated just enough to have a screw on top of the tire, not on the bottom, or towards the middle, the tip-top of it. The screw in the tire costing me $310 was the icing on the cake. Why have such a premium tire on a rental vehicle? So I'm never renting from the dealership again if I have to get my car fixed in the future. All in all, Scheduler infuriated me. Polite staff on location. Anthony is great. Awful rental experience. More