24 Ford of Easton

Fantastic service, friendly helpful staff. Knowledgeable and willing to work with customers needs. I purchased my 2016 Mustang from this dealership brand new and have been having it serviced here ever since and willing to work with customers needs. I purchased my 2016 Mustang from this dealership brand new and have been having it serviced here ever since. More

Hate to say anything bad with the circumstances. I don’t believe it’s the mechanics fault. The whole ford family as a hole sucks ! This is definitely my last Ford .!! believe it’s the mechanics fault. The whole ford family as a hole sucks ! This is definitely my last Ford .!! More

Quick lane was good but the tech wasn't. Steering wheel off center had to take it back, and dirtied the interior of my car off center had to take it back, and dirtied the interior of my car More

When I purchased the car I was told in order to keep my When I purchased the car I was told in order to keep my certification my car had to be serviced at Baystate or I would void the certification. I dr When I purchased the car I was told in order to keep my certification my car had to be serviced at Baystate or I would void the certification. I drove 40 minutes to the dealership arriving at 7:45 am. First I was told by the service tech that I would have to come back another day as shop is full. I explained my situation that I would wait all day as this is my families only car along with the fact that I just bought it. After listening the Tech decided to squeeze me in and informed me it would take a while which I replied it’s not a problem just need this fixed. After the car was tested for check engine light it was determined that the rear O2 sensor had malfunctioned and would cost me over $800 to fix. I was frustrated having to pay out of pocket for a car I purchased 3 months ago and was just outside of warranty. I expressed my concern with Service Tech and Service Tech manager which they understood why I was upset as I had barely put 2000miles on the car and had only made 2 payments. After telling the service manager to just go ahead with fixing as I had no other options I sat down in the waiting room and waited. I only mention waiting as the mechanic in the bay next to the window did something I have never seen and was honestly taken back by. After a few hours had passed he came out introduced himself noted that he had seen me waiting for a while and wanted to make sure that I was being helped. You could see the concern and care with his questions which was truly amazing. I have never seen a mechanic care about a customer and ensure that they were being taken care of. I wish I could tell you his name to me what he did made my horrible day a little bit better by showing that level of care you would never expect. The service tech let me know that the manager had agreed to offer a discount for my situation which I greatly appreciated but I wish that Ford would have stepped up to pay the remainder as I was barely at 2,000 miles from when I purchased the car. More

Came in for new tires. Fast service and turn around time very pleased with the whole process. Was made super easy for me from start to finish. very pleased with the whole process. Was made super easy for me from start to finish. More

We have always trusted bay state Ford for all our work. The staff is great, the inside is clean and well kept up. We will continue to go there The staff is great, the inside is clean and well kept up. We will continue to go there More

Very knowledgeable staff. Just by your description of noise they describe what they believe the issue is and are always correct. Up front of what repairs should be performed and what you can wait on, but noise they describe what they believe the issue is and are always correct. Up front of what repairs should be performed and what you can wait on, but provide a time frame when you should have the work done.. Estimate of time for the work is always accurate or in some cases shorter. Staff is easy to talk to and they listen to your concerns. It's always a pleasure bringing and waiting for your vehicle. More

They listened to my needs and issues and were quick and got me in out quickly.I will recommend Baystate Fords service dept .to all my friends got me in out quickly.I will recommend Baystate Fords service dept .to all my friends More

Jon & Kim very helpful, they’re both great to work with. It was my first time visiting they got me I and out in a timely manner. They do a great job with the quick lane. It was my first time visiting they got me I and out in a timely manner. They do a great job with the quick lane. More

I go here all the time and normally get good service. I got an oil change and tire rotation “the works” and knew I needed tires and brakes. The tech must have just been going through the motions with the got an oil change and tire rotation “the works” and knew I needed tires and brakes. The tech must have just been going through the motions with the check list. I know this because my horn was marked as working and it is not snd has not for months. They informed me that 2 tires had nails in them. Suggested I get new tires which is great but then put my air pressure at 35 for all tires. In reality I had one at 40 one at 30 and 1 at 28. The 4th has a tire sensor issue and doesn’t read on my display. That’s why I gave a 2 star review. It would of been a 1 but your front of house people gave good customer experience More