24 Ford of Easton

Jon & Kim very helpful, they’re both great to work with. It was my first time visiting they got me I and out in a timely manner. They do a great job with the quick lane. It was my first time visiting they got me I and out in a timely manner. They do a great job with the quick lane. More

I go here all the time and normally get good service. I got an oil change and tire rotation “the works” and knew I needed tires and brakes. The tech must have just been going through the motions with the got an oil change and tire rotation “the works” and knew I needed tires and brakes. The tech must have just been going through the motions with the check list. I know this because my horn was marked as working and it is not snd has not for months. They informed me that 2 tires had nails in them. Suggested I get new tires which is great but then put my air pressure at 35 for all tires. In reality I had one at 40 one at 30 and 1 at 28. The 4th has a tire sensor issue and doesn’t read on my display. That’s why I gave a 2 star review. It would of been a 1 but your front of house people gave good customer experience More

Been waiting 2 months for a manager call back. They stripped the lug nuts on my daughters car and tried to tell me it was because the metal swelled. They will not refund me the $50 for the new set I ha stripped the lug nuts on my daughters car and tried to tell me it was because the metal swelled. They will not refund me the $50 for the new set I had to purchase. I still am waiting to speak with a manager. When I physically go there I am told he is not there. More

Great experience overall from start to finish! Sales person, Sam, was knowledgeable and easy to work with. Once we chose a vehicle the buying process was quick and stress free. person, Sam, was knowledgeable and easy to work with. Once we chose a vehicle the buying process was quick and stress free. More

I am pleased with the oil change service. They are quick and they communicate effectively with what else might need to be done in the future. and they communicate effectively with what else might need to be done in the future. More

Great dealer with great service Dept. Informed me of every step of my repair. They were friendly and courteous. I would recommend Thurman to all my friends every step of my repair. They were friendly and courteous. I would recommend Thurman to all my friends More

Made an appointment, no waiting, fast reliable service. Friendly personnel. Easy to work with.I can’t think of 25 words. I can’t think of 25 words Friendly personnel. Easy to work with.I can’t think of 25 words. I can’t think of 25 words More

Brought by vehicle in and the service I recieved was great! They recommended a few add ons but did not pressure me. Some I approved and some I declined. Overall would recommend. great! They recommended a few add ons but did not pressure me. Some I approved and some I declined. Overall would recommend. More

As a Ford fan with a mind set for another Ford will try at any cost to avoid BayState. Recent visit left me disappointed. I dropped a vehicle to have Ignition keys reprogrammed and realized that the remote at any cost to avoid BayState. Recent visit left me disappointed. I dropped a vehicle to have Ignition keys reprogrammed and realized that the remote starter no longer works. Their answer was that they don't service the aftermarket remote starter even though it was originally installed by "Jack Madden Ford'' dealer in Norwood. I also found out that one of the keys was not NEW but I could care less since both work. I noticed that the technician was messing with wires under the steering wheel, assuming that's how the remote starter was disconnected because I found some pieces of red wire in the floor.My Ford dealer of choice is Jack Madden in Norway but since it is kind of far from where I live I was trying to set some relationship with BayState for my next purchase or perhaps trade in.I don't want to convict BayState because of this bad experience and I know most of BayState staff is there to do a good job but from time to time when things go wrong you just can't let go. More

Thank you for your prompt and friendly service especially without having to schedule an appointment. Wondering if you still have the rewards earnings. In the past years I earned these discounts. without having to schedule an appointment. Wondering if you still have the rewards earnings. In the past years I earned these discounts. More