24 Ford of Easton

They explained what service they provided and then told me that I would need new tires they went over my options and I selected the new tires me that I would need new tires they went over my options and I selected the new tires More

I’ve never had a problem with the service department, called up for a battery and they told me to come in and they would take care of it , only took about 45 minutes👍👍 called up for a battery and they told me to come in and they would take care of it , only took about 45 minutes👍👍 More

I don't agree with need to replace front glass with only a small nick to get state inspection sticker. Otherwise, staff was very polite.. a small nick to get state inspection sticker. Otherwise, staff was very polite.. More

My wife and I had a great experience. We were never pressured into making a purchase and when we decided to buy they met our price. pressured into making a purchase and when we decided to buy they met our price. More

Katelyn, Tom, Tonny and Mark were all amazing! Very friendly and welcoming. Easy process from beginning to end. friendly and welcoming. Easy process from beginning to end. More

Friendly, Professional, efficient, great follow up, nice people, Rob is a great sales professional people, Rob is a great sales professional More

Great place to get work done very clean they do great work but be very careful about pricing I went in for the $49 oil change and they added an extra half a quart of oil and with their shop fee and tax i work but be very careful about pricing I went in for the $49 oil change and they added an extra half a quart of oil and with their shop fee and tax it came to $70 More

Experience was very poor, communication and updates were Experience was very poor, communication and updates were somewhat nonexistent with the recall service taking two days…Brandon tried to help but was a Experience was very poor, communication and updates were somewhat nonexistent with the recall service taking two days…Brandon tried to help but was at the mercy of the technician whe didn’t even look at the car the entire first day. When I picked up the vehicle, I had to go get it myself and the car was a mess with the entire contents of the glove box all over the frost t seat which I simply couldn’t believe. So with that said, you can image how I would rate my service experience. Appreciate you asking and sorry the feedback wasn’t better. More

Excellent service and knowledgeable service staff who provided a n estimate of what they were told the problem might be and contacted me once they analyzed the problem with revised problem and price provided a n estimate of what they were told the problem might be and contacted me once they analyzed the problem with revised problem and price More

I’ve been using Baystate Ford for years I’ve always been completely satisfied with the service department and the knowledgeable technicians on hand I have always been pleased with the work that has been don completely satisfied with the service department and the knowledgeable technicians on hand I have always been pleased with the work that has been done for my vehicles and the service department has always kept me in the loop More