24 Ford of Easton

I went to Baystate Ford looking for a newer used car. Upon walking in I was greeted by Brett Lincoln who was a very polite and knowledgeable salesman. During my visit I felt comfortable talking with Bre Upon walking in I was greeted by Brett Lincoln who was a very polite and knowledgeable salesman. During my visit I felt comfortable talking with Brett about what kind of car I was looking for and what I could and couldn't afford. Brett was able to help me out and showed me several different cars that matched what I was looking for. Throughout my experience I never once felt pressured into buying a car that I wasn't happy with. I purchased a 2011 Ford Escape that I absolutely love!! It was a pleasant experience and I would definitely recommend Baystate Ford. More

HORRIBLE, DISHONEST, FALSE ADVERTISING, ILLEGAL SALES PRACTICE. Spoke with Greg, Brett and Leo for 1 week prior to driving the 3 hours to BAYSTATE FORD in Easton, MA from Connecticut to purchase their ad PRACTICE. Spoke with Greg, Brett and Leo for 1 week prior to driving the 3 hours to BAYSTATE FORD in Easton, MA from Connecticut to purchase their advertised used vehicle. My husband is a disabled veteran, and I have a traumatic brain injury. Greg reduced the trade-in price for our vehicle by aprox. $3,000 after we arrived. We had disclosed all information pertaining to our 2011 Subaru Outback prior to our arrival, and were given a range of price. We were told their used truck we ended up purchasing from BAYSTATE FORD was FULLY SERVICED, and SAFETY INSPECTION PASSED. We were told all their vehicles have a 60 day warranty, this is printed on their website. The truck we purchased was delivered 5 days later to our home, as it was not ready while we were at the dealership. I drove it 20 minutes, and it broke down, being rendered undrivable. It had to be left at our local repair shop. We had our own safety inspection performed, only to find the truck needed extensive front end suspension repair, the power steering radiator reservior was completely empty, rusted and leaking everywhere - completely visable at eye level. If a safety inspection, and full servicing had indeed been performed by BAYSTATE FORD, this would have been easily seen, as stated by our mechanic. BAYSTATE FORD refused to honor their warranty, and refused to pay for the needed repairs after the inital phone call. After numerous discussions, with each phone call being passed on to the next saleperson, BAYSTATE tried to manipulate us to pay the $2800 repair bill, minus a $500. credit they would offer. On the next phone call, a $500 discount on their $3200 extended warranty policy was offered, as long as we paid for the repair bill, minus the $500. We had been told previously we could only purchase their extended warranty program at the time of the sale, 5 days prior. WHY OFFERED NOW? We mentioned the Attorney General's Office, the D.M.V Dealer and Repair Complaint Division, The Massachusetts Lemon Law, and the Department of Consumer Protection Department of MA, The Better Business Bureau and BAYSTATE'S own written warranty only required the buyer to pay $100 deductible in the event of repairs. They then agreed to pay the bill. Now, BAYSTATE will not pay for the Enterprise car rental we were forced to take on during the repairs for 5 days, as they originally agreed to do, when we first reported the truck broken. Enterprise even ackowledged BAYSTATE has a charge account with them. We were passed from Greg Sargent, to Leo Stern, to Bill Capese with each conversation, NONE taking reponsibility, all making excuses and arguing, NONE returning any phone calls. We have filed complaints with all the govenment agencies listed above, filed suit, and have notified corporate headquaters of their illegal activity, false advertising, and unprofessional sales staff. DO NOT BUY FROM THIS DEALERSHIP. IT IS AS BAD AS IT GETS. The BBB of MA. has 13 complaints registered against this dealership already - please take note of this! More

I have dealt with Chuck Jones previously on another car purchase and when there was a problem with the deal that we had signed for, he and the dealership did whatever was necessary to get it done as agreed purchase and when there was a problem with the deal that we had signed for, he and the dealership did whatever was necessary to get it done as agreed! Same thing this time around. He knew where I needed to be and made the deal happen! More

Bought 2 vehicles from Baystate. Great buying experience with both. Everyone at dealership is extremely friendly and helpful, including sales and service staff. Definitely recommend this dealer to anyone lo with both. Everyone at dealership is extremely friendly and helpful, including sales and service staff. Definitely recommend this dealer to anyone looking for a vehicle, and Fords new products are great! More

I was very pleased with my experience at Baystate Ford. We were not planning on buying a vehicle but due to my car dieing, my wife and I had to. We were unprepared but Chuck was very patient and informativ We were not planning on buying a vehicle but due to my car dieing, my wife and I had to. We were unprepared but Chuck was very patient and informative. We went on multiple test drives and went back and forth on many models, but never felt pressured or rushed. I will go see Chuck at Baystate for my next purchase, without hesitation. More

My sister and I had a great experience. We love our new Ford Fusion! Our salesman was extremely friendly, helpful and patient, especially because we didn't know much about cars and asked many questions. Ford Fusion! Our salesman was extremely friendly, helpful and patient, especially because we didn't know much about cars and asked many questions. More

I bought a 2002 Ford Taurus from Bay State Ford at the Stoughton location in May of 2011. My credit was not the best and I needed a car to get around in. I was told that their mechanics went through the Stoughton location in May of 2011. My credit was not the best and I needed a car to get around in. I was told that their mechanics went through the vehicle and it was a "gem", but within a year I had totaled almost $2000.00 in repairs! I was told that after a year of paying faithfully, that I would have the opportunity to get into a different vehicle and "start over", due to the terrible stench emanating from the vents, of which Bay State Ford changed a $900 heater core (as well as a ball joint which was about to fail!) I reluctantly agreed to try again after deciding that I'd rather update, than continue payments on a lemon. I was introduced to a 2004 Lincoln LS, which was another "gem." this vehicle's transmission failed me within three weeks of delivery. I had front end work done, I was left stranded on the highway at 11:30 p.m. and was then almost T-boned, when the car died going through an intersection due to a faulty throttle switch! Then they needed to replace a coil. My vehicle was in Bay State Ford's repair shop for half of the time I "owned" it and all I've received from the sales manager, service manager and now OWNER is contempt. I did not ask for two terrible cars. I trusted this particular dealership, but it has been a nightmare. I am out of thousands of dollars and they continue to treat me with disrespect and refuse to settle in good faith. I drove my chid in both vehicles which were NOT safe. As an Army veteran and civil servant, I expected better treatment from this business. More

I was treated very well when I went to purchase my car. The sales people were very nice and treated me like a person and not another number. I had to wait alittle long but they let me know everything that The sales people were very nice and treated me like a person and not another number. I had to wait alittle long but they let me know everything that was going on and what we were waiting for and it made the time go fast. They got me a great deal and interst rate and came back with a price even lower then they first told me, which was even better. I have been a repeat customer, this is my 4th car from ford. The only thing was the other 3 where from the stoughton location which is nothing but jokes over there. My daughter just got a car from the stoughton dealer and she has only had the car for a little over a month and has had several problems. The have yet to fix it and the easton dealer is now trying to help her. She is much happier dealing with the easton guys. They are friendly when she goes there, unlike stoughton she walks in and it like you again. what a bother you seem too be. I would definitly tell people to go to the easton dealership. They are respectful of your time and try to do it all in good time. I will definitly remain a repeat customer for any future cars I look to buy and my daughter even said next time she looks, she will be going to easton. Its a longer drive for us too have to go to easton stoughton is closer but it is well worth the drive for better service. Thank you for the great service Easton location. I am very happy with my car. More

I would highly recommend Baystate ford to anybody looking to purchase a new vehicle. Kevin Hagerty was very helpful in assisting me with the purchase of my new ford fusion. All the people at Baystate ford to purchase a new vehicle. Kevin Hagerty was very helpful in assisting me with the purchase of my new ford fusion. All the people at Baystate ford that I dealt with were very nice and made the entire process a pleasurable experience. More

Kevin made the sale go very smoothly doing all the legwork. All I had to do was pick up the car. This is my third car with Baystate due to the staff. legwork. All I had to do was pick up the car. This is my third car with Baystate due to the staff. More